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Log on

You’ll receive your log on ID and temporary password via SMS and email; in the mail; or from your Administrator.

If you can't find your log on details, ask your Administrator or call 13 2339.

Go to commbiz.com.au, enter your log on ID and temporary password. To set up your profile:

  • Change your password and enter your email address
  • Set four security questions
  • If you’ve received a security token, select Activate now and follow the prompts. If not, select Next
  • Select Change to choose a log on ID that's easier to remember, or Finish to skip this step

    Watch Getting started with CommBiz

Set up two-factor authentication

 

To access certain features in CommBiz, you'll need two factor-authentication like an eToken.

eToken generates a one-time password for you to enter, along with your log on ID and password. You’ll receive an email or an Administrator will let you know if you need eToken.

Before you can download the CommBiz app and activate your eToken, you'll need to verify your identity with us.

  1. Configure the date and time settings on your mobile device to Automatic. You can usually do this by selecting Settings, General, Date and time on iOS and Android phones
  2. Download the CommBiz app from the App Store (iOS) or Play Store (Android)
  3. Open the app and follow the prompts to register and activate your eToken. You’ll need to enter your four-digit PIN to generate a token password

If you're not given the option to activate eToken (and haven’t activated eToken on any other device), this means eToken is not set up on your service. You may receive a security token in the mail, or an Administrator can call 13 2339 to set this up.

More about security tokens

To access certain features in CommBiz, you'll need two-factor authentication. 

If you're not eligible for eToken, you can use a physical token. This generates a one-time password for you to enter, along with your log on ID and password. To activate your physical token:

  1. Log on to CommBiz and go to My Security Centre on the bottom right
  2. Select Activate token
  3. Enter the 10-digit serial number on the back of your token
  4. Select Activate token

Note: You can either have an eToken or a physical token. 

More about security tokens

View accounts & statements
 

Good to know

If a statement isn't appearing, check with your account owner. It might not be online enabled or you need to update the statement frequency.

Learn how to make a payment


Keep track of payments by going to the Transaction Status List page.

Import a payment file

Good to know

You can create payment templates to save time on tasks like payroll or supplier invoicing.

Download reports

  1. Log on to CommBiz, select Payments, then Transaction Group Status List
  2. Search for the payment
  3. Select CSV Extended for the export format, then Export

Keep track of CommBiz payments or learn about payment status definitions

Get started as an Administrator

Learn more

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