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What you'll need

    • A direct debit facility
    • Permission to create direct debit payments
    • The bank account details of the person or business you want to collect payment from

Create a direct debit

    1. Log on to CommBiz. Select Receivables then Direct Debit. If you've got any saved templates, select Create Payment from Template and follow the steps. Otherwise:
    2. Enter the Description and select the Transaction Purpose
    3. Select the Process On date. To set up a recurring payment, select Recurring Schedule and choose the frequency
    4. Select the Pay To account. (The lodgement reference you enter will appear on your statement)
    5. Enter the Pay From details or select from the list. (The lodgement reference you enter will appear on the customers statement)
    6. Select the Trace Account. If the direct debit can't be processed, the money will be returned to this account. Check the Australian Payments Clearing Association (APCA)1 ID and update if needed
    7. If you'd like to Send remittance advice2, tick the box
    8. Select Submit

    Note: You can pay to and from more than one account. Select Add New Row and enter the details. The total amount in Pay To must match the total amount in Pay From.

Review & confirm

    1. Check the payment details. If you need to edit, select Modify
    2. Tick the Notification boxes to receive progress updates
    3. Select Confirm

Authorise

  • If you have permission to authorise payments, your name will appear under Entitled Authorisers on the Transaction Advice screen. Select Enter authorisation and follow the steps.

    If you want to authorise the direct debit later, you can find pending authorisations on the CommBiz homepage.

We're here to help

Things you should know

  • You can save a Direct Debit payment as a template. This will save all the details you enter.

    1 APCA ID: Direct entry payments include a unique six-digit number which identifies individuals and companies approved by financial institutions to use the system. This number is commonly referred to as an 'APCA Number' and is issued by financial institutions. CommBank will provide a generic APCA ID or some larger organisations may be issued with their own.

    2 Remittance advice: This is a letter sent by a customer to a supplier to inform the supplier that their invoice has been paid. If the customer is paying by cheque, the remittance advice often accompanies the cheque.

    This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 1998 or view the CommBiz Terms and Conditions.