Help & support
Payments made in CommBiz will show a status type, such as Created, Authorised or Processed, depending on where they're at in the process. These are also known as CommBiz Transaction Group statuses.
To understand the different statuses of a payment or learn why a payment hasn't been processed, it's helpful to look at the status definitions.
The payment has passed all checks and is waiting for us to process it.
The payment has been authorised and released for processing.
The payment has been authorised and is scheduled to be processed on a future date.
The payment has been authorised and released for processing outside normal hours. The payment is suspended and will be processed at the start of the next business day.
The payment has been confirmed and needs to be authorised before it can be processed.
The payment has been cancelled by the user who created it or by the system e.g. the account has been disabled.
The payment has been credited to the recipient or beneficiary.
The payment is ready for authorisation.
The payment failed one or more processing checks and we declined it.
An exception was raised during our approvals and the payment has been sent to the exception queue for review.
A confirmed payment wasn't authorised within 7 days so the system declined the payment. (This doesn't apply to International Payments or Priority Payments.)
The payment failed (e.g. there wasn't enough money in the account, the beneficiary wasn't able to accept payments, there was a system error).
The payment has been authorised by at least one person but needs to be authorised by others before it can be processed.
The payment has been processed.
There's a request in place to recall a processed payment.
A processed payment that has been recalled.
The payment was rejected by one of the authorisers.
An exception was raised and the payment has been sent to the exception queue for retry.
The payment is going through our checks.
The payment is approved and has been sent for processing.
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This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 1998 or view the CommBiz Terms and Conditions.
