Help & support
You may be able to access a range of tailored support options if you or your business are impacted by a natural disaster or other unforeseen event.
To discuss your individual circumstances please take a look at our support options and contact us as soon as you are able. You can message us in the CommBank app, call Emergency Assist on 1800 314 695 or visit us in branch where it is safe to do so.
If English isn’t your first language, the government’s free Translating and Interpreter Service can help you to communicate with us. This service is available in over 150 languages.
Find out how to access this service by visiting our our Accessibility page.
Eligible Brokers who have been significantly impacted by the flood emergency in Australia are encouraged to contact their Relationship Manager to help them understand their options and how to apply for assistance.
If you need support in an emergency, chat to our virtual assistant anytime, or connect to a specialist who can message you back. You'll need notifications for the CommBank app turned on so you know when you've received a reply.
Flood and storm are two of the standard inclusions^^ under Comprehensive Car insurance and Home and/or Contents Insurance policies.
If your car or home have been damaged by the weather events across Australia, you can lodge a claim online in the My Claims Portal (accessible through NetBank or the CommBank app) or by calling 13 1361. It’s ok if you don’t know your policy number – all you need to provide is your name and address.
If your home is at risk of further damage or you are unable to live in it, please call the Emergency Claims Assistance line anytime on 13 1361.
The Australian Government has a range of payments, allowances and support packages for people directly affected by a natural disaster event. View the options available here
State specific grants and rebates can be found below. New grants and rebates will be linked here as they become available:
Bushfires, floods, drought, cyclones and storms can cause personal and financial hardship for people and communities. We’re here to support our customers impacted by natural disasters, however we can.
Please visit our service updates page for the most up-to-date branch information, including temporarily closed branches.
We understand it may be difficult to access a working ATM during a natural disaster.
You can access any major bank ATM without having to pay any fees.
You can withdraw cash using eftpos at participating supermarkets and service centres.1
There are a number of online banking options available 24/7, allowing you to bank with confidence – anywhere, anytime:
If you’re new to online banking, we have guides to help you. View online banking guides
Pay on the go in store, without cash or cards. Use your phone to tap for purchases under $100. For over $100 you may need to enter your PIN depending on the terminal.
You can now get cash out when you shop with your debit card by adding eftpos payment options.
Message us for instant answers from our virtual assistant, or connect to a specialist. Log onto the CommBank app and tap on the Help icon.
You can also visit our Contact us page to find how to contact a specialist for your specific enquiry.
We're here to help support you and your family
Our step-by-step guides will help you manage your day-to-day banking for those times when it’s difficult to get to a branch or call us.
See the latest updates on our services including branch opening hours
As the advice on this page has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. Terms and conditions are available here and should be considered before making any decision. Fees and charges may apply.
* Businesses eligible to apply for a three month loan repayment deferral include any CommBank business customer who holds a Variable BetterBusiness Loan or Variable SuperGear Loan as of 23 February 2022 within impacted flood postcodes with less than $10,000,000 of total liabilities with CommBank. Deferrals are only applicable on Principal and Interest repayment arrangements and Interest Only repayment arrangements. Government Scheme loans may be eligible for repayment deferrals, however, customers will need to contact the Business Financial Assistance Team on 13 26 07 or your dedicated relationship manager for assistance. Fixed rate loans, and loans in arrears are excluded from repayment deferrals. Loan repayment deferrals are offered at the final discretion of the bank.
Loan repayment deferrals are offered at the final discretion of the bank. These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. View our current Terms and Conditions for Business Finance and SuperGear and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees.
^ Eligibility is subject to the Bank’s case-by-case assessment and approval. Please view our Merchant Agreement and Financial Services Guide and consider them before making any decision about these products.
^^ Conditions, limitations and exclusions apply. Please read our Product Disclosure Statements (PDS) for full terms and conditions.
Cash and banking options
1 Transaction limits and fees may apply.
2 For primary linked accounts.
3 The CommBank app is free to download; however, your mobile network provider charges you for accessing data on your phone. NetBank access with NetCode SMS required. Find out about the minimum operating requirements on the CommBank app page.
