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Issues with e-commerce payments

  • 15 April 2025 3:00pm AEST

    Some of our business e-commerce customers are experiencing intermittent issues processing some online payments.

    This is due to technical issues experienced by one of our suppliers, Mastercard Payment Gateway Services, and we are sorry for the inconvenience.

    Mastercard is urgently working to resolve the issue as soon as possible. If possible, businesses and their customers can retry making the payments.

    In-store payments via physical cards and digital wallets are not impacted and all our other services remain available.

Emergency Assistance for QLD & NSW flooding

  • We’ve activated Emergency Assistance for customers affected by the flooding in Queensland and New South Wales. 

    See support options

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