Due to Cyclone Alfred impacting Southern Queensland and Northern New South Wales, some branches will need to remain closed until further notice.
Updated Thursday 13 March 5pm AEST
We’ve activated Emergency Assistance for customers affected by Tropical Cyclone Alfred on the East Coast of Australia.
Sunday 16 March 2025
Credit card, home loan accounts, BPAY, BPAY View and some card settings may be affected between 1:20am - 7:00am AEDT Sunday 16 March 2025.
Cardless Cash will not be available from 1:20am AEDT but you can use QR Cardless Withdrawal.
We are sorry for the inconvenience. Thanks for being patient with us.
On public holidays, our branches and contact centres may be closed or have limited operating hours.
You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.
Ceba can instantly help with day-to-day banking enquiries. Ceba can help lodge a dispute, lock a lost card or connect you to a specialist by phone or messaging.
