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Support for communities impacted by a disaster

Affected by significant weather?

CommBank's Emergency Assistance is available to customers and businesses affected by bushfires, floods, storms and other disasters. We can provide customised financial assistance such as loan restructuring and waiving of selected fees and charges.

Emergency Assistance

Prepare

Prepare for adverse weather events with a range of tools, resources and information to help protect your home, loved ones and yourself.

Respond

Practical tips, tools and resources to keep you and your loved ones safe during adverse weather.

Immediate support:

CommBank customer support:

Recover

Tools and resources to help you regain control after a serious weather event.

What to do if your property is impacted by a disaster

Insurance might be the last thing on your mind while your home and its contents are under threat from extreme weather such as storm, fire or flood. This list^* can help you make any claims down the track:

DO:

Safety is the priority; don’t do anything that puts anyone at risk
Only return or access your property when emergency services have confirmed it is safe to do so
Contact your insurance company at a safe time
Take photos of the damage and any damaged items before cleaning
Make a list of damaged items, including a detailed description, e.g. brand, model, serial number
Seek authorisation in writing from your insurer before authorising any building work, including emergency repairs. Any unauthorised work may not be covered by your policy
Let your insurer know if your roof is damaged

Don't:

Don’t turn on the electricity if your home has water damage, until it’s inspected by an electrician
Don’t drive your vehicle if it has water damage
Don’t throw away damaged belongings that could potentially be repaired, unless they pose a health risk

Helpful resources

There may be a number of support options available to help you recover from the impacts of a natural disaster. Check out your insurance cover, explore support provided by government agencies or get in touch with us.

Home insurance

Home insurance offers protection against loss or damage to your building and contents caused by natural disasters – but there are some things it doesn’t cover.

Review your policy to understand whether your cover still suits your insurance needs. This Moneysmart guide can help understand storm, flood and fire cover.

Keeping your home and appliances in good condition and well maintained can help prevent damage and unexpected costs. Be prepared with these home maintenance tips.

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