Emergency Assistance Merchant fee refund

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Please only use this e-form if you are the director of a company/business that is severely impacted by a recent natural disaster.

We just need some more information...

Please provide the following

Required fields

First name

Surname

Postcode

Confirm Email

Please provide a statement of impact to your business

Remove terminal ID

Terminal ID

Add terminal ID

Settlement details

Bank name

BSB number

Account number

Things you should know:

Upon completing this form, the details provided will be sent to the Business Banking Client Services team. Please do not provide any confidential or sensitive information outside of the required fields. To find out more about how the Commonwealth Bank collects and handles your information, please visit our Group Privacy Statement.