Customer Experience of Products, Services and Strategy

Imagine a career where you are empowered to excel in digital innovation and elevate customer experiences to unparalleled heights. Our Graduate Program is crafted to propel you towards success across various career paths within our Digital team. Upon completion, you could specialise in areas such as Digital Strategy, Digital Operations, User Experience Design (UX), User Interface Design (UI), Service Design, Design Research or Content and Publishing.

Join a forward-thinking team dedicated to unifying and enhancing our digital touchpoints to deliver consistently outstanding customer experiences. As a member of our team, you will innovate, develop, and manage digital interactions that resonate with our customers.

Your rotations

Throughout our 18-month program, you will embark on three diverse rotations, each offering unique skill-building opportunities that pave the way for a vibrant and successful career. We collaborate with you to place you in areas that fuel your passion and align with your professional growth objectives.

On top of your rotations, you’ll participate in three distinctive Retail Banking Services experiences:

• Three weeks in Customer Immersion where you can connect with our customers directly and be inspired to positively impact their experience
• Five weeks mastering Design Thinking methodologies to tackle real-world business opportunities
• Career Success throughout your third rotation to help you successfully transition you into a permanent role within Retail Banking, setting you up for success with your future career progression and development plan

Your Development & experience

Our Program offers extensive professional development through interactive in-person masterclasses, learning modules, training courses, and company-wide graduate conferences. You will delve into vital topics such as emotional intelligence, agile methodologies, and stakeholder management.

We seek creative thinkers who are passionate about delivering exceptional products and services to our customers. You thrive on challenging and rewarding work and excel in communication. Your curiosity about diverse perspectives drives your innovative problem-solving and collaborative spirit. If you share our values and commitment to doing what’s right, we invite you to join us.

Become part of our high performing teams ready to become tomorrow’s leaders. Apply now and redefine digital excellence and customer experience with us.

Imagine a career where you empower millions of Australians to achieve their dreams - building their savings, buying homes, and securing their financial future. Retail Banking involves providing financial products directly to individual consumers, such as transaction and savings accounts, home loans, personal loans, credit cards, and investment products. Our Program in Retail Banking Services (RBS) is designed to set you up for success in various career paths within this sector.  You'll play a crucial role in developing and managing these essential banking products. Post-program team opportunities include Product Management, Strategy, Customer Experience, and Customer Support.

In our program, you will play an important role in shaping the strategy for our products, delivering a world-class banking app, analysing customer insights to refine our offerings, optimising end-to-end processes, and managing emerging risks. Your work will have a direct impact on enhancing the financial wellbeing of our customers.

Your rotations 

During the 18-month program, you will go through three enriching rotations. Your journey begins in a core product team such as Home Buying, Deposits & Transaction Accounts, Credit Cards, or Personal Loans, where you'll focus on delivering exceptional products. In the second rotation, you'll explore another product area such as Pricing, Acquisition, or Retention. Your final rotation will place you in a strategy team or specialisation of your choice, for example in our Digital or Analytics teams, allowing you to dive into areas that ignite your passion and align with your professional goals.

On top of your rotations, you’ll participate in three distinctive Retail Banking Services experiences:

• Three weeks in Customer Immersion where you can connect with our customers directly and be inspired to positively impact their experience
• Five weeks mastering Design Thinking methodologies to tackle real-world business opportunities
• Career Success throughout your third rotation to help you successfully transition you into a permanent role within Retail Banking, setting you up for success with your future career progression and development plan.

Your development & experience

Our program offers multiple professional development opportunities through interactive in-person masterclasses, learning modules, training courses, and company-wide Graduate conferences. You will explore key topics such as emotional intelligence, agile methodologies, and stakeholder management, equipping you with essential skills for your career journey. Additionally, you will have access to a large support network and community throughout the program, ensuring you have the guidance and resources needed to succeed.

We are searching for creative thinkers who are passionate about delivering exceptional products and services to our customers. You will thrive in challenging and diverse work environments, excel in communication, and exhibit curiosity. Your collaborative spirit and innovative mindset drive you to solve problems effectively. If you share our values and commitment to integrity, we invite you to join us.

Become part of our high performing teams and shape the future of banking products and services. Apply now and redefine financial excellence with us.

Be part of Australia’s leading online brokering dedicated to helping customers invest with confidence. You’ll be part of a collaborative team of innovators, working on a range of solutions big and small, which put customers in control of their investment decisions.

Dive into the world of investing, with opportunities to experience specialised areas such as product, digital, customer experience, strategy, marketing, risk management, media and economics, with a guaranteed analyst role at the end of your program.

Get a behind the scenes look into how the CommSec website, mobile app, products and services empower more Australians to grow their wealth. We'll invest in you by giving you direct exposure to senior leaders, opportunities to work on key business initiatives, and meaningful input in addressing key customer problems.

Your rotations 

Our 12–15-month program will see you rotating across three teams. You’ll develop your knowledge and expertise within the CommSec and broader Business Banking teams. 

Your development & experience

With a dedicated Program Manager, grad alumni mentors and experienced rotation managers, we'll guide you to ensure your success, every step of the way. You’ll be empowered to develop your technical skills, commercial acumen, stakeholder influencing and relationship building capabilities to set you up for success.

You’re a critical thinker with a strong analytical mindset and a passion for providing exceptional customer outcomes. Innately curious and socially aware, you’re someone who thrives on change, takes uncertainty in their stride, and can discover new ways of thinking to commercialise products, services and solutions.

Developing our banking products and services today, to meet the needs of our business customers tomorrow. You’ll be part of a team aspiring to build Australia's number one Business Bank by developing unique customer solutions.  

You’ll experience direct exposure to the development of new propositions, in-life product lifecycle management and uplifting our customer experiences. At the end of your program, you’ll transition into an Analyst role with us.  

You’ll make a difference to our customers by helping develop an unrivalled end-to-end customer experience. You’ll be supporting a full spectrum of customers’ needs from start-up businesses to some of Australia's largest institutional business clients. 

Your rotations

Our 12-15-month program will see you rotating across three to four teams. You’ll develop your knowledge and expertise within a specialised product team such as Digital, Payments, Everyday Business Banking or Business Lending. 

Your development & experience

With a dedicated Program Manager, graduate alumni mentors and experienced rotation managers, you’ll have a community of support every step of the way. You’ll be empowered to grow your commercial and product acumen, meet with our customers, shadow our leaders and be a part of teams creating world-class propositions for our Business Banking customers.

You’re customer-centric, innovative and like to think outside the box. You bring an analytical mindset to problem solving, can clearly articulate your knowledge, and adapt your ideas to suit your audience.