Help & support
Exclusive CommBank Yello Homeowner and Everyday Plus offer - get 10% back in Travel Credits2 on all hotel bookings.
Hopper is an accredited online travel agency and has ranked as #1 travel app in over 70 countries1. Hopper works with airlines and hotels across the globe and provides you with a range of unique travel features* provided by Hopper (terms and conditions apply)
AI-powered models analyse billions of data points related to flight prices and demand, to predict future prices and recommend when to book.
Customers may get up to $50 in Travel Credits if their booked flight drops in price within 10 days of the best time to book which was recommended on the Travel Booking website.
Customers who find an exact flight itinerary cheaper elsewhere and let the Travel Booking Customer Support team know within 24 hours of their booking confirmation, will receive, if verified, the difference in amounts of the original booking and cheaper exact itinerary in Travel Credits.
Not quite ready to book? Choose for your flight to be monitored 24/7 and Hopper will notify you when a deal is detected.
You can add a Flex It option and cancel your flight for any reason up to three hours before you fly and you may receive 80% of your ticket cost back for a fee.
As a Travel Booking customer, you’ll have access to the following benefits:
If you are over the age of 18 and have an active retail or business debit card, credit card, StepPay card, or a Travel Money Card, you can book flights and hotels using Travel Booking.
You'll need the latest version of the CommBank app (version 5.11 or later) to access Travel Booking. Once you have logged in, search for ‘Travel Booking’ in the search bar.
Hopper makes every effort to offer customers the best available price through its unique features and benefits. Refer to the Features section above for more information.
Hopper partners with hundreds of airlines and offers an extensive hotel network of over 10,000 properties with a range of options to choose from.
This remains subject to the terms and conditions imposed by the respective airline or hotel of your reservation.
You’ll lose access to Travel Booking and forfeit your Travel Credits. You will need to call Travel Booking Customer Support with your booking number to receive support for your existing bookings.
Here’s how:
1 Source: data.ai - App Store Rankings, Travel since Feb 2015
2 Offer: 10% back in Travel Credits applies to eligible CommBank Yello Homeowner and CommBank Yello Everyday Plus customers who use their eligible CommBank credit card, debit card, StepPay card or Travel Money Card on a hotel booking via the Travel Booking website. Offer can be withdrawn at any time without notice. 10% back in Travel Credits applies to the booking amount you pay for excluding any Awards points or Travel Credits redeemed. Travel Credits will be applied to your Travel Booking Wallet within 5-7 business days of your booking and has a 2 year expiry from the booking transaction date. Expiry dates can be viewed in your Wallet & Offers page of the Travel Booking website. When redeeming Travel Credits, the entire value of your Travel Credit Wallet will be applied to pay for all or a portion of the booking amount in a single transaction. If the booking amount is less than the total value of your Travel Credits, the remaining balance will remain in your wallet for future use. Travel Credits are not transferable or exchangeable for cash. If you cancel or the supplier cancels the hotel booking for any reason, the 10% back in Travel Credits will be forfeited. In the event that you no longer have at least one CommBank debit card, credit card, StepPay card or Travel Money Card account, you will forfeit all your Travel Credits. For full terms and conditions go to travelbooking.hopper.com/terms. For more information about the CommBank Yello program, visit commbank.com.au/commbankyello.
3 Eligible cards comprise of active CommBank retail or business credit and debit cards, StepPay card or Travel Money Cards
* For full terms and conditions on the features provided by Hopper, visit travelbooking.hopper.com/terms
Terms and conditions apply. For for more information, visit travelbooking.hopper.com/terms
All travel products and offers from Travel Bookings are subject to availability and can only be booked by eligible CommBank cardholders.
Travel Booking is provided by Hopper Inc (Hopper). Hopper is not part of the CBA Group. CBA is not responsible for the content on this portal, nor the provision of any of the services that are offered through this portal. The services offered are subject to the Travel Booking terms and conditions. CBA does not guarantee the obligations or performance of Hopper or the services it offers. CommBank Awards customers can choose to use all or part or all of their Awards points for payment of their booking.
CommBank will receive a portion of the revenue generated from the Travel Booking platform.
Travel Credits are a form of payment issued by Travel Booking that you can use on future purchases on the Travel Booking site. Travel Credits are issued in specific scenarios, such as when you receive the Auto Price Drop benefit or Best Price Guarantee. Travel Credits will be applied to your Travel Booking Wallet within 5-7 business days of your booking and have a 2-year expiry from the booking transaction date. Expiry dates can be viewed in your Wallet & Offers page of the Travel Booking website. When redeeming Travel Credits, the entire value of your Travel Credit Wallet will be applied to pay for all or a portion of the booking amount in a single transaction. If the booking amount is less than the total value of your Travel Credits, the remaining balance will remain in your wallet for future use. Travel Credits are not transferable or exchangeable for cash. In the event that you no longer have at least one CommBank debit card, credit card, StepPay or Travel Money Card account, you will forfeit all your Travel Credits. For full terms and conditions go to travelbooking.hopper.com/terms
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit license 234945
