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Travel / Travel Booking

What is Travel Booking?

  • Travel Booking is accessible to eligible CommBank customers providing access to book hundreds of flights and thousands of hotels to destinations across the globe. Plus, there is a range of unique travel features2 to help better plan for your trip and save when you book with Travel Booking. 

What sets Travel Booking apart?

Price Prediction Tool2

Travel Booking uses AI-powered models that analyse billions of data points related to flight prices and demand, to predict future prices and recommend when to book. 

Auto Price Drop2

When you book a flight at a time recommended by the Price Prediction Tool and the price drops within 10 days of booking, you could automatically get the difference back in travel credits, up to $50. No need to make contact, you will be notified if this happens. 

Support 24/7

24/7 Travel Booking Web Chat Support and Australian based Customer Support live agents on (+61) 1300 851 809 8am-8pm, Monday to Friday (Sydney/Melbourne time)

Best Price Guarantee2

To make sure you’re getting the most value from your flight booking, if you find a lower price for your itinerary elsewhere within 24 hours of booking, with Best Price Guarantee, you could get the difference back in travel credits ready to use for your next trip. Let the Travel Booking Customer Support team know within 24 hours of the booking confirmation, to save.

Book any flight or hotel with Travel Booking to get 10% back in travel credits1 to use on your next trip.

Offer exclusive to CommBank Yello Everyday Plus and Homeowner customers.

Learn how to explore flights and hotels with Travel Booking via CommBank app.

Learn how to explore flights and hotels with Travel Booking via CommBank app.

What are the benefits? 

  • Eligible CommBank customers receive exclusive offers when they book their travel through Travel Booking

    As a Travel Booking customer, you’ll have access to the following benefits:

    • Hundreds of flights and thousands of accommodation options that you can book easily at any time.  
    • Enable Price Watch for your chosen flight and it will be monitored 24/7. You will be notified when the price drops, so you can wait, watch, book and save money. 
    • The option to pay all or part of your travel booking with your eligible CommBank credit card, debit card, StepPay card, Travel Money Card3, CommBank Awards points or travel credits 

Eligibility

  • To be eligible to access Travel Booking, you must:

    • Be a CommBank customer over the age of 18 and 
    • Hold an active CommBank retail or business debit card or credit card, a StepPay card, or a Travel Money Card (‘eligible CommBank card’)
    • Pay for your travel with your eligible CommBank card, CommBank Awards points or travel credits
       

    Note: If you are accessing Travel Booking via the CommBank app you’ll need the latest CommBank app version 5.11 or later. 

Frequently Asked Questions

If you are over the age of 18 and have an active retail or business debit card, credit card, StepPay card, or a Travel Money Card, you can book flights and hotels using Travel Booking.

You'll need the latest version of the CommBank app version 5.11 or later to access Travel Booking. Once you have logged in, search for ‘Travel Booking’ in the search bar.

Hopper makes every effort to offer customers the best available price through its unique features and benefits. Refer to the Features section above for more information.

Hopper partners with hundreds of airlines and hundreds of thousands of hotels with a range of options to choose from.

This remains subject to the terms and conditions imposed by the respective airline or hotel of your reservation.

You’ll lose access to Travel Booking and forfeit your travel credits. You will need to call Travel Booking Customer Support with your booking number to receive support for your existing bookings.

24/7 Travel Booking online chat support

You can get instant help by accessing Travel Bookings live chat agent 24x7.

Here’s how: 

  • Access the Travel Booking website, either directly via Travel Booking or via the CommBank app by searching for ‘Travel Booking’ in the search bar 
  • Once you are on the Travel Booking website, head to ‘My Trips’ and select the trip you need help with 
  • From here, select ‘Contact Support’
  • You’ll have the option to chat with a live agent 24/7 for urgent assistance or call Travel Booking on (+61) 1300 851 809, 8am-8pm, Monday to Friday (Sydney/Melbourne time)

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Things you should know

  • * Travel Booking Fly away sale

    • Offers available to eligible CommBank cardholders who use their eligible CommBank credit card, debit card, StepPay card or Travel Money Card during March 2025 on a new flight or hotel booking via the Travel Booking website
    • March sales event offers are valid between 28 Feb 2025 and 31 March 2025 (inclusive) and are subject to the availability of dates offered by relevant airlines and hotels at the time of booking
    • Offers availability may vary based on location, travel dates or partner terms. Savings apply on base fare only
    • Published Airfares are subject to changes/increases/removal and are not guaranteed unless a confirmed booking is fully ticketed. Offer can be withdrawn at any time without notice
    • Some flights may be operated by partner airlines, with routing and travel periods subject to partner airline availability
    • Seats are limited and may not be available on all flights or on all dates
    • Hotel offers are for selected hotels only and are subject to partner hotel availability
    • Hotel offers can be withdrawn at any time without prior notice
    • For all offers with Fiji Airways travel period is between 1 May - 30 Nov 2025. Blackout dates apply during peak travel periods
    • For South American destinations the promotion fares apply to selected destinations
    • For European destinations the promotion fares apply to selected European destinations with Qatar Airways and offer is applicable only for flights operated by Qatar Airways
    • Specific terms and conditions for each offer can be viewed on the Travel Booking website
    • Customers are responsible for reviewing the terms and conditions of the service provider before confirming a booking

    1 10% back in travel credits applies to the flight or hotel booking amount you pay excluding any Awards points or travel credits redeemed.

    Available to CommBank Yello Homeowner and Everyday Plus customers using their active eligible CommBank retail or business debit or credit card, StepPay card or Travel Money Card (‘eligible CommBank card’) on the booking via the Travel Booking website. Offer may be withdrawn at any time without notice.

    Travel credits will be applied to your Travel Booking Wallet within 7 days and have a 2-year expiry from the booking transaction date. If you cancel or the supplier cancels the flight or hotel booking for any reason, the 10% back in travel credits earned on that booking will be forfeited. Expiry dates can be viewed in your Travel Booking Wallet & Offers page of the Travel Booking website. When redeeming travel credits, the entire value of your travel credit wallet will be applied to pay for all or a portion of the booking amount in a single transaction.

    If the booking amount is less than the total value of your travel credits, the remaining balance will remain in your wallet for future use. Travel credits are not transferable or exchangeable for cash.

    In the event that you no longer hold an active eligible CommBank card, you will forfeit all your travel credits.

    For full terms and conditions go to travelbooking.hopper.com/terms

    For more information about the CommBank Yello program, visit commbank.com.au/commbankyello

    2 For full terms and conditions go to travelbooking.hopper.com/terms. 

    3 Eligible cards comprise of active CommBank retail or business credit and debit cards, StepPay card or Travel Money Cards.

    Terms and conditions apply. For more information, visit travelbooking.hopper.com/terms

    All travel products and offers from Travel Bookings are subject to availability and can only be booked by eligible CommBank cardholders.

    Travel Booking is provided by Hopper Inc (Hopper). Hopper is not part of the CBA Group. CBA is not responsible for the content on this portal, nor the provision of any of the services that are offered through this portal. The services offered are subject to the Travel Booking terms and conditions. CBA does not guarantee the obligations or performance of Hopper or the services it offers. CommBank Awards customers can choose to use all or part of their Awards points for payment of their booking.

    CommBank will receive a portion of the revenue generated from the Travel Booking platform.

    Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit license 234945