Falling victim to a scam can have life-changing consequences. It’s important to know support is available to help you, should you ever need it.
Customer support service
If you would like to talk to someone about your personal wellbeing, CommBank offers a confidential, phone-based, counselling service. You can make an appointment by calling Customer Support Service on 1300 360 793.
Financial assist
If you’re having difficulty meeting your CommBank loan or credit card repayments as a result of being the victim of a scam, our Financial assist team is here to support you:
- Message us in the CommBank app
- Call us:
1300 720 814 or business customers call us on 13 2607
8am to 9pm Monday to Friday (AEST)
9am to 2pm Saturday (AEST) - Email: financialassist@cba.com.au or lodge a request though NetBank.
Business customers email businessfinancialassist@cba.com.au
