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What you'll need

  • Permission to create maintenance requests
  • Accounts linked to your CommBiz service
  • List of users you’d like to add as Authorisers (they must already be users of your CommBiz service before you can add them as Authorisers)

Why do I need to add Authorisers?

  • New users – even if they're an Administrator – can't authorise transactions unless they're given permission.

    To allow users to authorise transactions and requests, you need to set up authorisation rules for each account and make them an Authoriser. This is managed through the:

    • Electronic Account Authority (EAA) - defines who can authorise transactions
    • Electronic Method of Operation (EMOO) - defines how many Authorisers are required and any payment limits

    There are three EMOO types you can choose from:

    • One authoriser required - one Authoriser can approve transactions
    • More than one authoriser - two or more Authorisers must approve transactions (you specify how many)
    • Custom (multiple authorisers with rules)  - set up rules for who can approve what amount

  • CommBiz vs branch authorities

    CommBiz Authoriser permissions are only valid within CommBiz. These permissions don't allow you to sign cheques or make branch withdrawals.

    If you're a CommBank Account Signatory and want to authorise payments in CommBiz, you'll need to be a CommBiz user and added to the EAA.

Check for an EAA

  • To find out if an account has an EAA:

    1. Log on to CommBiz. Go to Admin, select Service, then Accounts
    2. Check the Electronic Authority column:

      – If it says 'View', the account has an EAA
      – If it says 'Not defined', the account doesn't have an EAA

Add an EAA

  • Follow these steps if the account doesn't have an EAA:

    1. Log on to CommBiz. Go to Admin, select Maintenance Requests, then Add an Electronic Account Authority
    2. Select an account from the dropdown, then Next
    3. Select the account holder type, then Next
    4. Choose your preferred EMOO, then select Next
    5. From the dropdown select the user you want to add as an Authoriser then select Add. Repeat to add more authorisers

      Note: If the user hasn't completed their profile identification, select Add, complete the details, then select Add and Next
    6. Once you've added all Authorisers, select Apply Authority, then Next
    7. Review the details, then select Modify or Confirm
    8. Once the request is submitted, download and print the CommBiz Account Authority form
    9. Sign the form and return it to us

     

Edit an EAA

  • Follow these steps if the account has an EAA:

    1. Log on to CommBiz. Go to Admin, select Maintenance Requests, then Edit an Electronic Account Authority
    2. Look for the account or group of accounts you'd like to edit the EAA for, select Edit
    3. From the dropdown select the user you want to add as an Authoriser then select Add. Repeat to add more authorisers

      Note: If the user hasn't completed their profile identification, select Add, complete the details, then select Add and Next
    4. To remove an existing authoriser, select Delete
    5. Once you've added all Authorisers, select Apply Authority, then Next
    6. Review the details, then select Modify or Confirm
    7. Once the request is submitted, it will need to be approved by an existing Authoriser
    8. If we need to identify any new Authorisers with this request, download and print the CommBiz Account Authority form 
    9. Sign the form and return it to us

How to sign forms

  • We're unable to accept DocuSign, digital, electronic or cropped signatures so you'll need to sign in full with a pen. Your signature must match your identification documents (e.g. driver licence). 

Where to send forms

After you’ve printed and signed the CommBiz maintenance request, you can scan and email the forms to bankfeed@cba.com.au or post to:

CommBiz
Reply Paid 332
Silverwater
NSW 2128

If you’re overseas, you can still email us. However, if you're also required to submit an identification form, you'll need to send the original signed forms to:

CommBiz
PO Box 332
Silverwater
NSW 2128
Australia

To check the status of a maintenance request, your Administrator can log on to CommBiz, select Admin, then Maintenance Requests.

Once we've received your forms, we'll be in touch in 5 business days.

We're here to help

Important information

  • This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Commonwealth Bank of Australia ABN 48 123 123 1234. Call 13 2221 or view our Terms and Conditions.