Help & support
Make your travel money go further, order a card for free online or in branch and enjoy $0 international transaction fees.
In addition to AUD, you can load up to 15 foreign currencies on your card so your travel budget won’t change, even if exchange rates do.
Shop with confidence everywhere Visa is accepted –in-store, online or over the phone and use ATMs. Plus access Visa travel offers and Travel Booking.
A separate account for travel gives you a clear view of your budget. Plus it’s easy to track your spending and reload currency on-the-go in the CommBank app or NetBank.
Lost, misplaced or stolen card? You’ll get two cards (so you’ll have a back-up), 24/7 phone support and emergency cash and card replacement, just in case.
Rest assured with instant card lock/unlock via the CommBank app (handy between trips) and free Purchase Security Insurance cover1.
Lock in exchange rates and load up to 16 currencies easily on one account – wherever you are in the world – through NetBank or the CommBank app:
* Currencies can only be loaded in branch and NetBank, once loaded further currency reloading can occur in the CommBank App.
Load up to 16 currencies for your next trip with no reload fees.
To get your Travel Money Card, you’ll need to:
You’ve got your new card – here’s how to get the most out of it.
Find detailed info on getting started, loading and reloading currencies, setting a currency order, checking your balance and tracking your spend. Plus, info on Purchase Security Insurance Cover and access to Visa® travel offers.
If you’re a CommBank customer, you can buy or sell up to 9 foreign currencies at selected CommBank branches in exchange for Australian Dollars.
You can also order foreign cash in over 30 currencies online – even if you’re not a CommBank customer.
Discover travel tips to help make the most of your European summer holiday.
Contact us anytime for help:
When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a landline and give them our reverse charges number +61 2 9999 3283.
If your card is lost or stolen, we can have an emergency replacement card delivered to you anywhere in the world asap (often within 48 hours).
You may also be eligible to access emergency cash from a location near you within 24-48 hours (often on the same day).
Some limitations apply, contact us to discuss how we can help you.
1 If your purchases have been lost or stolen, we may be able to cover the cost to repair or replace them up to 90 days after purchase. For more information relating to the complimentary Purchase Security Insurance refer to Travel Money Card Complimentary Insurance Information Booklet (PDF).
As this advice has been prepared without considering your objectives, financial situation or needs, you should before acting on this advice, consider its appropriateness to your circumstances. The Product Disclosure Statement and Conditions of Use (PDF) issued by Commonwealth Bank of Australia ABN 48 123 123 124 for Travel Money Card should be considered before making any decision about this product. View our Financial Services Guide (PDF).
To raise a dispute related to your Travel Money Card please complete the Travel Money Card Dispute form (PDF).
Any withdrawal or balance enquiry fee will come from the currency for which you are using your card. If this currency is not loaded on your card, the fee will be taken from the first (or sole) currency loaded on your card. Any SMS balance alert fee will come from the first (or sole) currency loaded on your card.
The target market for this product will be found within the product’s Target Market Determination, available here.
