Help & support
Life is unpredictable – change can come our way whether we’re prepared for it or not.
We’re here to help with challenging circumstances you might be facing, such as the loss of a loved one, unemployment, serious illness or addiction.
If you’re facing a change in your circumstances, get in touch with us as soon as possible so we can help you manage your financial situation.
If you’re a CommBank customer who’s falling behind, or thinks you may fall behind with repayments on your loans and/or credit cards, don’t hesitate to get in touch with us or request financial assistance in NetBank.
We can help with your credit card and loan repayments, but not with money to cover your other debts and/or bills.
We can work with you to come up with a solution that’s tailored to your needs if you're going through financial hardship.
Unexpected events, such as bushfires, drought, floods or storms, can have a major impact on your finances.
See our Emergency Assistance Package if you've been impacted by an emergency or natural disaster and need financial support.
A serious health condition can have a major financial impact on you and your loved ones. Find the financial help you need to manage this impact.
Losing a loved one is also hard enough, without having to worry about finances too.
Find the support you need with managing a deceased estate and understanding what you need to do when a loved one passes away.
Problem gambling may not always be obvious.
If you think you or someone you care about may need financial help with staying in control of their gambling spend, discover how we can help.
Going through a separation or divorce often means dealing with a range of concerns, including financial ones. We’ve created a financial checklist to help you during this unsettling time.
Plan ahead for your future and discover how to set up authorities for managing access to your account(s), including power of attorney.
If you or a family member are considering making the move to aged care, you can also find out how we can help you navigate your aged care options with a financial plan.
If you’re experiencing domestic and family violence, we can provide confidential support to help you with your immediate banking needs.
Discover how we can help to empower you to take back control of your finances if you're in a financial abuse situation.
You can also read our Recognise & Recover guide to help you regain control of your finances.
If you think you or a loved one may be experiencing elder financial abuse, you can find out what you or they can do to stay protected and access our Safe & Savvy guide, designed to help the elderly avoid scams, fraud and financial abuse.
We're committed to being Australia’s most accessible bank. See how we're making sure you have easy access to our current and future banking products and services.
Whether you’re an Aboriginal or Torres Strait Islander individual, business or community group, we can help to make sure you have the right banking products and services to suit you.
No matter where you're from, we can help you with your banking needs. Discover how we can help if you're moving to Australia or just arrived.
We also offer customers access to a free interpreter service through Translating and Interpreter Services (TIS). You can ask our staff to arrange this service for you in-branch or over the phone.
Under the Federal Government’s Department of Human Services Code of Operation, individuals who receive an eligible payment from the Department of Human Services, or Department of Veteran Affairs, can keep 90% of that payment for living expenses when their transaction account is overdrawn.
You can let us know if you receive these payments by visiting a CommBank branch, or calling us on 13 2221.
You can also see what external support services you can access if you need other financial or non-financial help with your personal circumstances.
