External support services

• National Debt Helpline 1800 007 007
  Offers independent free and confidential services from professional financial counsellors to help you tackle your debt problems.
• Way Forward 1300 045 502
  A not-for-profit organisation that helps people facing long-term financial hardship manage their debts and debt negotiation where you have debts at multiple lenders. 
• AskIzzy
  A website that connects people in need with housing, a meal, money help, family violence support, counselling and much more.
• Foodbank
  Foodbank is the pantry to the charity sector, linking surplus food and groceries to people in need.

• 1800RESPECT 1800 737 732 or text 0458 737 732 or online chat
  Confidential telephone and online counselling for those impacted by domestic, family or sexual violence. 

• QLife (LGBTIQ+) 1800 184 527
  Telephone and online counselling service for LGBTIQ+ individuals impacted by domestic and family violence. 

• No to Violence (Men’s Referral Service) 1300 766 491
  Confidential counselling service for male perpetrators of violence wanting to address and change their behaviours.

• Good Shepherd  1300 050 150
  Free, confidential, ongoing support for people who have experienced financial abuse to feel more confident with money and plan for the future.

• Elder abuse phone line 1800 ELDERHelp 1800 353 374
  Free call phone number that automatically redirects callers seeking information and advice on elder abuse with the relevant service in their state or territory.

• Aged Care Quality and Safety Commission 1800 951 822
  Provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged-care services.

• Elder Abuse Action Australia (EAAA)
  EAAA’s knowledge hub, Compass, has information and resources for older Australians and the broader community.

• Online safety: Be Connected
  An Australian government initiative committed to building the confidence, digital skills and online safety of older Australians.

Power of attorney & Guardianships

• Australian Guardianship and Administration Council (AGAC)
  AGAC's website links to state and territory agencies with information on power of attorney documents and other guardianship issues.

• You Decide Who Decides 
  A guide for customers about making an enduring power of attorney for financial decisions. 

• Relationships Australia 1300 364 277
  Offers a broad range of relationship support services to individuals, families and communities throughout the country.
• Family Relationship Advice line 1800 050 321
  Information and advice on family relationship issues and parenting arrangements after separation.
• Better Place Australia 1800 639 523
  Better Place Australia is a community-focused not-for-profit organisation with a growing range of psychological and community support services.
• Carer Gateway 1800 422 737
  Carer Gateway’s website and call centre is an entry point for carers to access practical information and advice, online supports, and services in their local area.
• Rainbow Families Australia 0481 565 958
  Provides support for LGBTQ+ families.

• Beyond Blue 1300 224 636
  Counselling for those experiencing poor mental health, such as anxiety or depression.

• Lifeline 13 11 14
  Crisis support and suicide prevention service.

• MensLine Australia 1300 78 99 78
  Confidential telephone and online counselling support for men.

• Kids Helpline 1800 55 1800
  Online and phone counselling for kids and young teenagers. 

• ASIC - Money Smart
  Providing you with tools to help you manage your money, plan, invest, or pay off debt.

• Services Australia
  Information on Government initiatives and payments such as Centrelink, Medicare, Child Care.

• Senior Rights Service 1800 424 079
  Protects the rights of older people in NSW. Provides telephone advice, advocacy, legal advice and educational services.

• National Disability Insurance Scheme (NDIS) 1800 800 110
  A government scheme to ensure that people with a disability have the support they need.
  
• Australian Government - Financial Information Services
  A free service that can inform and educate you about financial matters.
  
• Australian Government - Crisis Payment
  A one-off payment if you’ve experienced an extreme circumstance and are in severe financial hardship.

• Community Legal Centres Australia
  Community Legal Centres Australia’s website contains links to state-based community legal centres. Community Legal Centres Australia does not provide direct legal services to members of the public.

• Family Violence Law Help
  Provides advice on domestic and family violence and the law in Australia.

• National Legal Aid 
  National Legal Aid’s website contains contact details for a legal aid commission in your state or territory. National Legal Aid does not provide legal advice.

• Women’s Legal Service Australia
  Peak organisation for Community Legal Centres specialising in women’s legal issues. You can find women’s legal services in your area on their website.

• Refugee Advice and Casework Service (RACS) (02) 8355 7227
  Legal support for refugees and people seeking asylum.

• Australian Red Cross 1800 733 276
  Provides help and support to refugees, people seeking asylum, people in immigration detention, and other people who are vulnerable as a result of migration.

• Translating and Interpreting Service (TIS) 131 450
  Provides an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. 

• Grief Australia 1800 642 066
  Links customers to counselling services nationwide.

• Australian Government – Bereavement Assistance
  Information on payments and help for grieving family members.

• Disability Gateway 1800 643 787
  Assists all people with disability, their families and carers to locate and access services across Australia.
• National Relay Service (NRS) 1800 555 660
  The National Relay Service (NRS) can help you if you’re deaf or find it hard to hear or speak to people on the phone.

• Australian State Emergency Services (SES) 132 500
  Provides assistance to many emergency situations including flood, storm, bush search and rescue, and gives relief to those impacted.
• Australian Government Emergency Information Line 180 22 66
  Help for people directly affected by a natural disaster event, such as fire, storms, or floods, in disaster-declared areas.

• Cancer Council Australia 13 11 20
  A free, confidential service for anyone looking for cancer information or support.

• Health Direct 1800 022 222 
  Contact Health Direct to speak with a registered nurse or locate a general practitioner.

• Capacity Australia 0400 319 089
  Provides free education and information sessions on advocacy services for older people and those with disabilities, such as rights and responsibilities within the aged-care and community-care sectors. 

• Dementia Australia 1800 100 500
  Advocates for people living with all types of dementia, and for their families and carers. Provides support services, education and information.

• Palliative Care Australia 
  Palliative Care Australia’s website has a National Palliative Care Service Directory where you can find palliative care providers near you.

• Family Drug Support 1300 368 186
  Assists families to deal with alcohol and drug-related issues
• Counselling Online
  A free and confidential service that provides support to people across Australia affected by alcohol or drug use.
• Gambling Help Online 1800 858 858 
  Counselling, information and support for individuals, partners, and families affected by gambling.