Help & support
Criminals are very good at impersonating people and getting hold of details so they can spend money that isn’t theirs. Learn how to protect yourself from fraud.
Remember that CommBank will never send you a link asking you to enter your NetBank client number and password, card number or any other sensitive information.
If you think your account or identity might have been compromised, change your passwords and PINs straight away. Always choose long passphrases instead of short passwords and never re-use the same password for different services.
Review any request for your personal details with a critical eye. It’s completely okay to reject or ignore any requests. Criminals will often try to create a false sense of urgency.
If you (or someone you know) is a CommBank customer and has been targeted or lost money as a result of fraud, contact us.
This is when criminals try to get hold of your cards, PINs or details so they can use your cards to buy goods.
This is when criminals try to use email, websites, chat rooms, etc. to learn your personal or account details. It can also include adding malware onto your device.
This is when criminals attempt to use fake, stolen, forged or altered cheques to pay for goods or services.
This is when criminals try to uncover your personal information so they can then take out credit cards, loans and other products in your name, or try to access your accounts.
Message us immediately if you're worried about the security of your account. Our virtual assistant Ceba can help you lock your card or securely connect you to a specialist.
Whether your online habits involve shopping, banking or using social media, make sure you're doing so safely. We've created a short video outlining the simple ways you can protect yourself online, including tips for avoiding common scams.
We also have a CommBank online security specialist sharing some tips via a webinar series to help you feel confident with online safety and security.
Whether your online habits involve shopping, banking or using social media, make sure you're doing so safely. We've created a short video outlining the simple ways you can protect yourself online, including tips for avoiding common scams.
We also have a CommBank online security specialist sharing some tips via a webinar series to help you feel confident with online safety and security.
Truyu is Australia's first digital identity protection tool that alerts you when your identity is being used or misused online. Keep what belongs to you, with Truyu. Learn more about Truyu.
With SavvyShield you can place a temporary ban on your Experian Credit Report to protect it from fraudulent activity. Learn more about SavvyShield.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. The information provided on this page has been compiled by CommBank to educate you on ways to minimise the likelihood of being victim to fraud or experience unauthorised transactions on your accounts, and where to seek help if you believe either of these have occurred.
