Help & support
Learn about the latest scams, how to spot them and how to keep yourself safe.
Beware of scams associated with Black Friday and Cyber Monday sales. Scammers are targeting online shoppers with fake shopping websites and postal delivery scams. Always shop online by searching for retailers directly and look out for postal delivery messages asking for your banking information.
Scams are deliberately designed to deceive you. Remember, if it sounds too good to be true, it probably is.
Messages might include a link to direct you to a fraudulent website or ask you for personal information.
More about SMShing & phishing scams
What might look like a genuine website selling goods at low prices could actually be a scam.
Where a scammer calls you and attempts to obtain access to your accounts or device, pretending to be from a well-known company.
When a money making opportunity seem too good to be true.
Where someone you meet online may not be who they claim to be, and set out to steal your heart in order to defraud you.
Learn about the main types of scams your staff need to be able to recognise to protect your business.
Where a scammer uses threats of penalty or harm to extort money from their victims.
Where a job opportunity appears to require little effort for a high financial reward and promises to make you money quickly.
Remember, we’ll never send you an SMS or email that:
Always type commbank.com.au into a browser or use the CommBank app to securely access your banking.
Look out for messages or emails that:
If you receive a suspicious SMS or email, follow these steps to keep you safe:
If you receive a call from someone claiming to be from CommBank, you can ask the caller to use CallerCheck to verify their identity in the CommBank app. We’ll then send a notification directly to your CommBank app, so you know you’re speaking to a legitimate member of our team.
Tips to keep you CommBank Safe
Our CommBank Safe video series shares some of our top tips on how you can stay one step ahead of the latest cyber threats, scams and fraud.
We work closely with law enforcement and other authorities to shut down fake or malicious websites as quickly as possible. We also support the Australasian Consumer Fraud Taskforce in the promotion of ScamWatch, a website dedicated to the prevention of scams.
Find out more about protecting your online security from the Australian Cyber Security Centre.
Visit Be Connected to access a free online course that teaches you how to perform common banking tasks securely from home.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.
As the advice on this website has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. View our Financial Services Guide. Terms and Conditions for these products and services are available online or from any branch of the Commonwealth Bank. The Terms and Conditions should be considered before making any decision about these products.
