Help & support
Digital wallet scams occur when you are contacted, usually by SMS or email, asking for personal information. It may look like it has come from a trusted company such as a bank, telco or government agency tricking you into taking a specific action which includes sharing card and one-time passwords.
It may ask you to click on a link directing you to a scammer’s website that looks like a genuine website or asks you to enter your card details which results in a NetCode being generated. Then you are tricked into sharing this confidential information like a NetCode.
By sharing both your card details and the code, the scammer can enter your card details into a digital wallet on another phone, tablet or watch. This allows the scammer to start spending on your card.
Learn how to protect yourself.
Learn how to protect yourself.
If you’re a primary card holder, you can review digital wallets in the CommBank app. This feature gives you a convenient way to manage any digital wallets linked to your debit or credit cards. If you change devices or notice any suspicious activity on your accounts, you can help secure your money by deregistering any digital wallets you don’t recognise or use anymore. Find your review digital wallet feature under card settings in the CommBank app. This feature is not available to additional card holders.
Never share your login details, PINs or NetCodes with anyone, even someone claiming to be from the bank.
You can help ensure your mobile device is protected with a strong password, PIN or biometric authentication such as fingerprint or facial recognition. This adds an extra layer of protection if your device is lost or stolen.
Always question any email or SMS that has a link, even messages from familiar companies under the same contact or message thread. Scammers use clever tactics to trick you into clicking on links and providing personal details, so take your time to review the message.
Review your digital wallet in a few easy steps1
Message us immediately if you're worried about the security of your account. Our virtual assistant Ceba can help you lock your card or securely connect you to a specialist.
If you (or someone you know) is a CommBank customer and has been targeted or lost money as a result of being scammed, contact us.
Report the scam via the Australian Cyber Security Centre. Reports may be referred to the police for possible investigation.
Change your passwords and PINs straight away if you suspect your security has been compromised. Change these regularly as a preventative measure.
Contact IDCARE on 1800 595 160. IDCARE is a free, government-funded service that provides support to victims of identity crime.
Visit the ScamWatch website for more information on scams.
1 The Review Digital Wallets feature in the CommBank App is only available to primary card holders.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.
