Help & support
“During the half, we continued to focus on supporting our customers, investing to protect the community, and providing strength and stability for the broader economy.
“Every day we lend to more than 200 businesses, help almost 400 households buy a home, process more than 20 million payments, and send customers 18,000 alerts about suspicious account activity.
We’ve invested more than $450 million to combat fraud and scams, and financial and cyber crime. Our continued investment has reduced customer fraud and scam losses by more than 70 per cent over the past two years.”
“We know many Australians are continuing to deal with cost of living pressures.
“This half, we maintained our focus on engaging with our customers on a range of support options, and provided more than 65,000 tailored payment arrangements for those most in need of support.
“We helped more than 3 million customers each month better manage their finances through our digital money management tools.
“And we’ve kept our promise to keep all of our regional branches open to support communities and jobs in regional Australia.”
“The past four years have been challenging for households.
“There are some risks around the outlook, however there are reasons for optimism in the Australian economy, with near record low unemployment and real disposable incomes starting to lift.
“We know many households are looking forward to lower rates.
“Continued effort is required to get underlying inflation sustainably into the target band.”
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In the six months to 31 December 2024, we:
$5.13 billion – Cash NPAT (up 2% year-on-year)
Supported by volume growth in our core businesses and lower loan impairment costs, partly offset by higher operating expenses due to inflation and an increase in investment spending.
Matt Comyn: “Through supporting our customers and investing in our franchise we have been able to deliver solid results for our shareholders despite the weaker economic backdrop.”
Interim dividend of $2.25 per share, fully franked (up 5% year-on-year)
Return on equity (ROE) 13.7% (down 10bpts year-on-year)
The lower share count from the $9.3 billion of buy-backs completed to date has contributed an additional 77 cents in dividends per share since FY22.
Matt Comyn: “We aim to provide strength and stability through economic cycles while maintaining the capacity to deal with macroeconomic and geopolitical uncertainties. Millions of Australians continue to benefit from our focus on strong and sustainable returns.”
Common Equity Tier 1 (CET1) Capital Ratio of 12.2% (10bps down year-on-year)
CBA maintained a strong capital position with a ratio well above prudential regulator APRA’s minimum regulatory requirement of 10.25%.
Matt Comyn: “Our balance sheet settings remain strong with surplus capital and conservative funding, provisioning and interest rate risk settings. This enables us to support our customers while lending to productive parts of the economy to stimulate economic growth.”
2.08% (up 2 basis points year-on-year on an underlying basis)
The effects of competitive pressure on deposits and lending pricing were offset by higher earnings on capital hedges and the replicating portfolio.
$320 million (loan loss rate 7 basis points)
Loan impairment expenses decreased reflecting our disciplined credit origination and underwriting practices, rising house prices and lower expected losses within consumer finance. Customer arrears remained stable, supported by tax refunds and changes to income tax rates and thresholds. Our home lending portfolio remains well-secured and the majority of home lending customers remain in advance of scheduled payments.
77% Deposit funding ratio
Deposit funding remains stable at 77% of total funding with the majority of our funding requirements met through stable retail and business deposits and institutional deposits. Customer deposits are considered the most stable source of funding.
Photos from the 1H25 investor briefing to come.
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