Help & support
Third Party Property Damage, Fire & Theft
Third Party Property Damage
Car insurance is to provide cover for your vehicle if it is used for private or non-excluded purposes. You must be at least 15 years of age (unless by exception), or the policy can cover vehicles owned by a company, and have an Australian address where the car is ordinarily parked overnight. All policies are subject to Underwriting criteria.
Choose the right level of cover for you. There are 3 options to suit a range of needs and budgets.
You'll be asked for the details of your car, like make and model as well as a few simple questions about your driving history and claims activity.
Once you've got your quote, you can complete the purchase online in just a few more steps
The Mozo People's Choice Awards have highlighted the nation's favourite financial institutions since 2011.
CommBank has been awarded the 2024 Mozo People's Choice Award for Car Insurance provided by Hollard for delivering Outstanding Customer Satisfaction.
No additional premium if you choose to pay your car insurance monthly.
Guarantee on authorised repairs for as long as you own the vehicle.
The Emergency Claims Assistance Line is available 24 hours a day, 7 days a week.
Lodge your claim online in the My Claims Portal (accessible through NetBank or the CommBank app) and you will receive instant confirmation.
The Claims team will contact you to advise the next steps for your claim.
Alternatively, or for emergency claims, call 13 1361 anytime or +61 2 8527 5217 if you’re overseas.
You can also update your bank details for claims payments and provide documentation via the My Claims Portal.
Make a windscreen or window glass claim by calling 13 1361 and you’ll be appointed the preferred supplier O'Brien®.
Find a list of important documents and forms for your car insurance policy.
You can view your existing Car Insurance policy details within the Accounts list in NetBank or the CommBank app. (CommBank customers only)
If you’d like to make changes to your policy such as updating your payment details or excess, call 13 2423 8am - 8pm, Mon - Fri and 8am - 5pm Sat (Sydney/Melbourne time).
Car Insurance is provided and issued by Hollard and distributed by CBA. More info on managing your Car Insurance policy.
If you're a CommBank customer experiencing a domestic or family violence situation, or experiencing financial hardship, support is available and can be accessed here:
Home Insurance is provided and issued by Hollard and distributed by CBA
Hollard is committed to supporting you if you are affected by family violence, support can be accessed here:
If you need an interpreter or translator you can ask for one. Alternatively, you can call the Translating and Interpreting Service (TIS National) on 131 450, let them know your preferred language, and ask them to call 13 24 23.
The Home Insurance and Car Insurance webpages can be viewed in other languages by using the link below:
The National Relay Service may assist anyone who is deaf or has a hearing or speech impairment
Hollard is committed to helping and offering additional support when you need it.
If you are experiencing financial hardship please contact 13 24 23 to talk about your situation. The team will work with you to provide support.
If you qualify for financial hardship support, the team will work with you to implement an arrangement that could include any one or more of the following:
As the team work with you, they will place any recovery on hold.
Additional community support
For access to free and confidential advice from professional financial counsellors, call the National Debt Helpline on 1800 007 007, or visit their website ndh.org.au.
You can access further information by using the links below:
If you replace your car with another car during your period of insurance, you'll be given up to 14 consecutive days of temporary cover for your replacement car.
The temporary cover applying to your replacement car will be:
You must contact 13 2423 before the end of the 14 days for cover over the new car to continue.
Anyone who is a regular driver should be listed on the policy as a ‘declared driver’. However, Learner drivers do not need to be listed until they obtain their ‘P’ plates.
Call 13 2423 to add additional drivers to your policy.
Car Insurance does not cover you for driving Uber or other ride sharing services, delivery services or similar.
Yes, you’ll be covered if the international driver’s licence is current and is recognised by Australian law as valid for driving in Australia.
The policyholder can call 13 2423 to add more drivers. You’ll need the following information for all drivers:
Adding more drivers might change your premium and the excesses payable at the time of a claim.
You can get insurance for EVs and hybrids provided they meet underwriting guidelines.
Car insurance provides cover if your car causes damage to someone else’s property if you are responsible and, depending on the level of cover you choose, provides cover for the repair or replacement of your car when it is stolen or damaged.
Whilst the term car insurance is often used interchangeably with vehicle insurance, they may not be the same. Vehicle insurance may cover a broader range of automotive vehicles such as motorcycles and trucks. When purchasing a policy, it’s best to clarify the type of vehicle being insured to ensure the coverage meets your needs. For more details read the PDS.
While your policy may not have a time limit to file a car insurance claim, you should file a claim as soon as possible. This ensures your claim will be processed with the most up to date information.
1 This discount cannot be used in conjunction with any other discount (other than those listed in the relevant Product Disclosure Statement or any Supplementary Product Disclosure Statement) or in conjunction with any other promotional offer, unless advised in the promotional offer that this discount will apply. This discount may be removed or changed effective from the renewal date. This discount cannot be backdated. Minimum premiums may come into force and reduce the extent to which discounts are applied.
2 Cover for damage caused by fire, storm, hail or flood is excluded for the first 24 hours of the policy (exceptions apply). Policy limits and other exclusions apply.
3 Conditions apply. Read the Product Disclosure Statement (PDS) for more information
Car Insurance is provided and issued by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Cover and benefits are subject to eligibility criteria and terms and conditions, including the limits and exclusions of the insurance policy - See PDS. Hollard is not part of the CBA Group. CBA and its related entities do not sell, issue or guarantee the obligations or performance of Hollard or the products Hollard offers and this insurance product does not represent a deposit with or liability of either CBA or any of its related bodies corporate. If you purchase a Car Insurance policy, CBA is paid a commission which is a percentage of your premium.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination available here.
This information has been prepared without considering your objectives, financial situation or needs. You should, before acting on this, consider the appropriateness of the product to your circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 2423 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG) and Financial Services Guide (FSG) by clicking on the links, or by calling 13 2423 for a paper copy.
Hollard is a signatory to the General Insurance Code of Practice. The Code Governance Committee is the independent body that monitors and enforces insurers’ compliance with the General Insurance Code of Practice. Their purpose is to drive better Code compliance, helping the insurance industry to improve its service to consumers.
For more information on the code visit www.codeofpractice.com.au.
O'Brien® is a registered trademark of O’Brien Glass Industries Limited.
