Help & support
Order a Travel Money Card for free in branch or online (search 'Travel Money Card' in the CommBank app or log into NetBank).
Load up to 16 currencies on one card before your trip, so you know how much you have to spend, no matter how the Australian Dollar moves.
Shop online, in-store, or over the phone wherever Visa is accepted, plus get access to Visa® travel offers.
Manage your holiday money and track your spending via the CommBank app or NetBank.
Lost or stolen personal belongings? We may be able to cover the cost to repair or replace them up to 90 days after purchase.1
Lost, misplaced or stolen card? Lock it and report it in the CommBank app or NetBank.
Lock in exchange rates and load up to 16 currencies easily on one account – wherever you are in the world – through NetBank or the CommBank app:
* Currencies can only be loaded in branch and NetBank, once loaded further currency reloading can occur in the CommBank App.
You can load up to 16 currencies on your Travel Money Card with no load or reload fees. The exchange rate is the CommBank Retail Foreign Exchange Rate at the time of the conversion.
When you’re ready to pay for something, we will always try to complete the transaction for the country you are in. Make sure you have enough of the correct currency for the country you’re in on your card to avoid additional fees. If you don’t have enough of the local currency, we’ll use the next available currency instead, so long as there’s enough of it loaded on your card.
If you load multiple currencies on your Travel Money Card, you can change the order (the next available currency) anytime online.
To get your Travel Money Card, you’ll need to:
You’ve got your new card – here’s how to get the most out of it.
Find detailed info on getting started, loading and reloading currencies, setting a currency order, checking your balance and tracking your spend. Plus, info on Purchase Security Insurance Cover and access to Visa® travel offers.
If you’re a CommBank customer, you can buy or sell up to 9 foreign currencies at selected CommBank branches in exchange for Australian Dollars.
You can also order foreign cash in over 30 currencies online – even if you’re not a CommBank customer.
Discover travel tips to help make the most of your European summer holiday.
If you’ve lost your Travel Money Card, or you think it might’ve been stolen, we can have an emergency replacement card sent to you anywhere in the world.
You may also be eligible for an Emergency Cash Advance, giving you access to cash within 24-48 hours (often on the same day).
When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a landline and give them our reverse charges number +61 2 9999 3283.
1 For more information relating to the complimentary Purchase Security Insurance refer to Travel Money Card Complimentary Insurance Information Booklet (PDF).
As this advice has been prepared without considering your objectives, financial situation or needs, you should before acting on this advice, consider its appropriateness to your circumstances. The Product Disclosure Statement and Conditions of Use (PDF) issued by Commonwealth Bank of Australia ABN 48 123 123 124 for Travel Money Card should be considered before making any decision about this product. View our Financial Services Guide (PDF).
To raise a dispute related to your Travel Money Card please complete the Travel Money Card Dispute form (PDF).
Any withdrawal or balance enquiry fee will come from the currency for which you are using your card. If this currency is not loaded on your card, the fee will be taken from the first (or sole) currency loaded on your card. Any SMS balance alert fee will come from the first (or sole) currency loaded on your card.
The target market for this product will be found within the product’s Target Market Determination, available here.
