Help & support
You can do your day-to-day banking from your laptop or desktop computer with NetBank, it's simple and secure.
To use the CommBank app, you’ll need to download it from the App Store, or Google Play. For step-by-step instructions in Easy English on how to use the CommBank app, access the guide How to use the CommBank app (PDF).
You can easily view and download your statements and other important banking documents in NetBank and the CommBank app. You can also email them directly from NetBank.
Find out how to check your statements online
Here are some of the financial documents you might need that you can download from NetBank (in addition to your statements):
You can make a credit card repayment anytime, anywhere using NetBank or the CommBank app.
Activating your credit or debit card is as easy as logging on to NetBank or the CommBank app and following a few simple steps.
You can change your CommBank credit or debit card PIN safely and securely through NetBank or the CommBank app.
If your card has been lost, stolen, or it needs to be replaced, you can report it on NetBank or the CommBank app. There’s no need to wait till you can get to a branch or call us.
You can immediately cancel your card online and request a replacement. If you think you've misplaced it, you can put a temporary hold on your card while you look for it.
You can find out more about reporting your card lost, stolen or damaged
You don’t need to see us in person or call us to let us know what you’d like to do when your Term Deposit matures. Simply let us know your maturity instructions online.
NetBank and the CommBank app make it easy and convenient for you to transfer money instantly between your CommBank accounts.
You can get a cash advance on your CommBank credit card through any of our ATMs. Find out how much you can withdraw and about cash advance fees.
No need to go into a branch - you can deposit a cheque securely at any of our instant deposit ATMs.
You can easily change your home loan repayments online, without having to go into a branch or call us.
If your home or postal address has changed or you need to update an email address or landline phone number, you can easily update your contact details online.
Ceba, your virtual banking assistant, can answer many day-to-day banking questions or point you in the right direction if you need to speak to someone. Find Ceba anytime in the top-right corner of the CommBank app and in NetBank.
If you've been impacted financially by coronavirus, take a look at the options available to help get you the support you need.
We know it’s not always practical for some customers to access information online. Here are some handy how-to guides you can download and print to help you with your everyday banking needs:
Whether your online habits involve shopping, banking or using social media, make sure you're doing so safely. Refer to CommBank Safe to understand more about how you can protect yourself online, including tips for avoiding common scams.
