Help & support
Access the Awards program and earn Awards points2 as soon as you start using your CommBank Awards credit card. You can:
The number of Awards points you earn per $1 spent will depend on what type of CommBank Awards credit card you have.
Earn Bonus Points for every $1 spent when shopping with our bonus partners. There’s no cap on how many extra points you can earn, so you can build your points balance faster.
Pay with points for flight or hotel bookings via Travel Booking (provided by Hopper)7
Redeem Award points at Travel Booking accessible via the CommBank app (search Travel booking in the search bar) or click here.
Redeem your Awards points instantly in-store at Myer or online at myer.com.au. If you’re redeeming in-store, simply present your Awards credit card at a Myer register and ask to pay with points.
Redeem your Awards points for a huge variety of Gift Cards, electronics, appliances, beauty products, homewares, movie tickets and more on the Awards site, accessible through NetBank or the CommBank app.
Redeem your Awards points for flights, holiday packages and more in-store, over the phone or online at Flight Centre, with no blackout dates.
Transfer your Awards points via the Awards site to over 10 airline partners, including Qantas Frequent Flyer and Velocity Frequent Flyer.
With Points Plus Pay, you can use the Awards points you have and then pay the rest with your CommBank credit card at Myer or Flight Centre or for selected items on the Awards site.
Redeem your Awards points for cash, credited straight into your credit card account, to help pay down your balance. Note, cash back does not contribute to your minimum payment due.
You can check your points balance and redeem online at CommBank Awards, accessible via NetBank or the CommBank app.
You can contact CommBank Awards by calling 13 1661, 8am - 8pm, Monday – Friday (Sydney/Melbourne time) or emailing CommBank Awards.
1 Source: DBM Consultants, customers 18+ with a rewards/loyalty card in the 12 months to March 2023.
2 How you earn or redeem CommBank Awards points will be subject to the Commonwealth (CommBank) Awards Program Terms & Conditions. You only earn points on eligible transactions (this excludes, for example, BPAY transactions, cash advances, balance transfers and payments to the Australian Taxation Office unless made using a Business Awards card). The number of points you can earn may be capped. Awards and the number of points required for Awards are subject to change at any time without notice.
3 How Ultimate Awards points work:
Earn up to 3 Awards points or 1.2 Qantas Points per $1 spent on international transactions. International transactions include any purchase you make overseas or when shopping online from Australia if the merchant or entity who processes the payment is based overseas.
Earn up to 2 Awards points or 0.8 Qantas Points per $1 spent at major Australian supermarkets, department stores, petrol stations, dining (cafes, restaurants, fast food & delivery services) and utilities (electric, gas and water only). Earning these points depends on how the merchant categorises their business and provide us this information (directly or through their financial institution). You’re unable to get these points if you use an intermediary platform such as PayPal for these transactions.
Earn up to 1 Awards point or 0.4 Qantas Points per $1 spent on all other purchases.
Once you have spent $10,000 in any given statement period, you will earn 0.5 Awards points or 0.2 Qantas Points per $1 spent on any other purchases within that period.
4 How Smart Awards points work:
Earn up to 1.5 Awards points or 0.6 Qantas Points per $1 spent at major Australian supermarkets, department stores, petrol stations, dining (cafes, restaurants, fast food & delivery services) and utilities (electric, gas and water only). Earning these points depends on how the merchant categorises their business and provide us this information (directly or through their financial institution). You’re unable to get these points if you use an intermediary platform such as PayPal for these transactions.
Earn up to 1 Awards point or 0.4 Qantas Points for every $1 spent on all other purchases.
Once you have spent $5,000 in any given statement period, you will earn 0.5 Awards points or 0.2 Qantas Points per $1 spent on any other purchases within that period
Points Boost
Earn up to 2 Bonus Points per $1 spent on your highest eligible transaction (not exceeding $500) made in a statement period up to 1,000 Bonus Points. Points Boosts will be applied at the end of each statement period (in some instances, purchases at the end of the statement period may be allocated to the next statement period and may be identified as the highest eligible purchase for that statement period). They will appear on your credit card statement under the ‘Awards Transactions’ section.
5 How Awards points work:
Earn up to 1 Awards point per $1 spent on eligible purchases, up to and including $2,000 in statement period. Once you have spent $2,000 in any given statement period, you will earn 0.5 Awards points per $1 spent on any other purchases within that period.
You will not be able to opt-in to earn Qantas Points.
6 Pay with CommBank Awards points available online at myer.com.au or at any Myer retail store in Australia when presenting a valid CommBank Awards credit card. Ask a Myer team member in-store to check the redeemable value of your points. Some exclusions apply, including using points to pay Myer card accounts, lay-by, purchases at some food and service outlets; and Miele appliances. More information is available at myer.com.au. Points cannot be redeemed for cash. A minimum redemption value of $1 applies per transaction. A maximum of 1 million points redemption per day applies. Refer to the CommBank Awards website, accessible through NetBank, for full terms and conditions. Redemption of Awards points using your credit card via Apple Pay is unavailable in-store at Myer stores Australia-wide. Customers must use their Awards credit card to pay with points at Myer.
7 All travel products and offers from Flight Centre Travel Group are subject to availability and can only be booked by the general public. The redemption of Awards points for travel at Flight Centre Travel Group is subject to the CommBank Awards program terms and conditions as well as booking agency online and retail booking terms and conditions. Flight Centre Travel Group (ABN 25 003 377 188) trading as Flight Centre and Travel Associates.
8 How Awards points and Qantas Points work:
If you are opted in to Qantas Frequent Flyer Direct, you can earn CommBank Awards points which are then automatically transferred to Qantas Points at a rate of 2.5 CommBank Awards points to 1 Qantas Point.
Once CommBank Awards points are transferred to Qantas Points, they are governed by the terms and conditions of the Qantas Frequent Flyer program and cannot be converted back to CommBank Awards points or redeemed under the CommBank Awards Program. You must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. Membership and Qantas Points are subject to the terms and conditions of the Qantas Frequent Flyer program available at qantas.com/terms.
How Awards points are transferred to Qantas Points:
Visit the Awards website Redeem Travel page or call CommBank Awards on 13 1661 to opt-in to Qantas Frequent Flyer Direct. There is an opt-in fee per year for each card you opt-in, see current fee in the terms and conditions here. Once you have opted into Qantas Frequent Flyer Direct, any CommBank Awards points will be automatically transferred to Qantas Points and added to your Qantas Frequent Flyer account at the applicable conversion rate and cannot be converted back to Commbank Awards points or redeemed under the Commbank Awards program. You need to be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Points. You may need to pay a joining fee. Membership and the earning and redemption of points are subject to the Qantas Frequent Flyer program terms and conditions. Call 13 11 31 with any further questions.
9 Gold Awards & Business Gold Awards card no longer for sale from 18 March 2018.
10 Platinum Awards & Diamond Awards card no longer for sale from 3 June 2023.
11 Redemption of awards points to pay for flight or hotel bookings is available via the Travel Booking Website. Travel Booking is provided by Hopper Inc (Hopper). Hopper is not part of the CBA Group. CBA is not responsible for the content on this portal, nor the provision of any of the services that are offered through this portal. The services offered are subject to the Travel Booking terms and conditions found at travelbooking.hopper.com/terms. CBA does not guarantee the obligations or performance of Hopper or the services it offers. Travel Booking is only accessible to active CommBank retail or business credit and debit card, StepPay card or Travel Money Card customers over the age of 18. Customers must pay all or part of their travel booking using their eligible CommBank credit or debit card, StepPay, Travel Money card, CommBank Awards points or Travel Credits. Eligible cards comprise of active CommBank retail or business credit and debit cards, StepPay or Travel Money cards
CommBank will receive a portion of the revenue generated from the Travel Booking platform
For full terms and conditions on the features provided by Hopper, visit travelbooking.hopper.com/terms
The redemption of Awards points for travel is subject to the CommBank Awards program terms and conditions as well as Travel Booking terms and conditions found here.
Commonwealth Bank of Australia ABN 48 123 123 124 Australian credit licence 234945.
