Indigenous banking

Indigenous Customer Assistance Line (ICAL)

No matter how remote your location in Australia, our Indigenous Customer Assistance Line (ICAL) can help you with:

• Balance and transaction enquiries – including account statement re-issues
• Ordering replacement cards for damaged, lost or stolen cards and PIN re-issues
• Accessing your funds – through money transfers and NetBank access
• Updating contact details – address, mobile number and email address
• Setting up bank accounts and discussing applicable products like the Streamline Basic account to determine if they suit your needs
• Stopping direct debit payments

ICAL is a service available for customers in remote areas across Australia. Call us on 1800 700 682, then press option 1 for ICAL Team. This service is available Monday to Friday 9am to 8pm and Saturdays from 8am until 2pm Sydney/Melbourne time. 

First Nations Reach Program

We understand the importance of financial inclusion for remote First Nations communities, which is why we’ve developed the First Nations Reach program.

CommBank representatives visit specific communities every 3 months, offering support and assistance in a wide range of areas, including:

• Opening business and personal accounts
• Restoring access to banking services
• Resolving identification issues
• Lodging fraud enquiries
• Providing banking education

Discover our First Nations Reach program

Bank@Post 

We partner with Australia Post to offer Bank@Post services at participating Post Offices, including 1,800 in rural and remote locations. Bank@Post covers services such as bill payments, deposits and withdrawals. Find out more about Bank@Post and your nearest participating Post Office.

Fee-free ATMs

Our customers are eligible to access select fee-free ATMs in some of Australia’s most remote communities. Here's the full list of participating ATMs with fee-free access.

Digital banking

You can do your day-to-day banking from your laptop or desktop computer with NetBank, or from your phone with the CommBank app. Register for NetBank or the CommBank app to get started.
For step-by-step instructions on registering and common digital banking transactions access the Easy English guides How to use NetBank (PDF) and How to use the CommBank app (PDF).

Supporting identification documentation

To safeguard against Aboriginal and Torres Strait Islander customers being excluded from the receipt of financial services, we have developed alternate processes for individuals (including customers, beneficial owners and other individuals associated with a customer) who are more likely to be at risk of exclusion.

For more information on the acceptance of First Nations community identification cards, please see the ABA Approved Guidelines on Community ID Cards (PDF).

An everyday bank account for health care or pensioner concession card holders

We offer a Streamline Basic account for customers who hold the following Commonwealth of Australia concession cards:

• Commonwealth Seniors Health card
• Pensioner Concession card
• Health Care card

For eligible customers, this account includes no monthly account fees, no assisted withdrawal fees, unlimited free electronic withdrawals and no overdraw or dishonour fees. It doesn't earn interest.

You can find out more about this account, and if you're eligible apply at your nearest branch or if you're an existing customer, you can also call 13 2221.

If you're living in a remote community, contact our Indigenous Customer Assistance Line (ICAL) to discuss this account.