Help & support
Every 3 months, our CommBank representatives spend 1 to 3 business days in remote First Nations communities to provide banking assistance. This includes:
Please note cash services and credit products aren’t available during community visits.
We go where the majority of our First Nations customers are. Initially, we’ve identified 4 regions to introduce our program between 2024 and 2028. Once we start servicing a community we usually visit on a quarterly1 basis.
During community visits, we work from a central location and - where possible - arrange free transport to bring residents to us from nearby communities.
1 Please note that due to seasonal patterns our schedule may vary in some communities.
1. Palm Island
2. Doomadgee
3. Gununa
4. Kowanyama
5. Pormpurraw
6. Wurrumiyanga
7. Ardyaloon1
8. Beagle Bay
9. Bidyadanga
10. Fitzroy Crossing2
11. Halls Creek
12. Warmun
13. Ampilatwatja
14. Alparra3
15. Hermannsburg
16. Santa Teresa
17. Indulkana
18. Mimili
1 with free transport from Lombadina and Djarindjin
2 with free transport from Yakanarra, Wangkatjungka, Yungngora, Bayulu, Muludja and Yiyili
3 with free transport from Northern, Southern and Central Homelands
These dates may change if there are severe weather conditions or other unforeseen events, so follow your community boards and digital community platforms for the most up-to-date information.
Brooke Scott – Senior Manager Indigenous Affairs
If your community is in one of the 4 regions we’re visiting, and you’re interested in joining the program, please contact: firstnationsreach@cba.com.au.
If your community is outside the CommBank First Nations Reach program areas, please email the Australian Banking Association to request service arrangements.
If you have questions or would like to submit feedback, contact us at: firstnationsreach@cba.com.au.
No matter how remote your location in Australia, our Indigenous Customer Assistance Line (ICAL) is available to help you on 1800 700 682, then press option 1 for ICAL Team.
If you're a registered financial counsellor, a financial capability worker or a community service organisation acting on behalf of customers, press option 4 or email ical@cba.com.au.
We’re open from Monday – Friday 9am – 8pm (Sydney/Melbourne time), and on Saturdays 8am – 2pm (Sydney/Melbourne time).
If you’re experiencing financial difficulty:
Discover how we can help if you're experiencing financial hardship
If you’re experiencing financial abuse (including from your family), or you’re a victim of domestic violence, help is available. Reach out to our Next Chapter team on 1800 222 387 8am-6pm, Monday to Friday (Sydney/Melbourne time), excluding public holidays. If it’s difficult for you to chat over the phone, CommBank customers can contact the Next Chapter Team through online messaging in the CommBank app.
Find out more about how CommBank is supporting First Nations Australians.
The First Nations Reach Program is an important part of CommBank’s ongoing support for Regional and Remote Australia.
The target market for these products will be found within the product’s Target Market Determination, available here.
This information has been prepared without considering your objectives, financial situation or needs. You should, before acting on the advice, consider its appropriateness to your circumstances. Terms and conditions for our products and services are available on our website or by contacting us and should be considered before making any decision. Fees and charges may apply. View our Financial Services Guide (PDF).
CommBank welcomes everyone living in remote First Nations communities to this service.
