Help & support
Make your travel money go further, order a card for free online or in branch and enjoy $0 international transaction fees.
In addition to AUD, you can load up to 15 foreign currencies on your card so your travel budget won’t change, even if exchange rates do.
Shop with confidence everywhere Visa is accepted –in-store, online or over the phone and use ATMs. Plus access Visa travel offers and Travel Booking.
A separate account for travel gives you a clear view of your budget. Plus it’s easy to track your spending and reload currency on-the-go in the CommBank app or NetBank.
Lost, misplaced or stolen card? You’ll get two cards (so you’ll have a back-up), 24/7 phone support and emergency cash and card replacement, just in case.
Rest assured with instant card lock/unlock via the CommBank app (handy between trips) and free Purchase Security Insurance cover1.
Lock in exchange rates and load up to 16 currencies easily on one account – wherever you are in the world – through NetBank or the CommBank app:
* Currencies can only be loaded in branch and NetBank, once loaded further currency reloading can occur in the CommBank App.
Load up to 16 currencies for your next trip with no reload fees.
To get your Travel Money Card, you’ll need to:
You’ve got your new card – here’s how to get the most out of it.
Find detailed info on getting started, loading and reloading currencies, setting a currency order, checking your balance and tracking your spend. Plus, info on Purchase Security Insurance Cover and access to Visa® travel offers.
If you’re a CommBank customer, you can buy or sell up to 9 foreign currencies at selected CommBank branches in exchange for Australian Dollars.
You can also order foreign cash in over 30 currencies online – even if you’re not a CommBank customer.
Discover travel tips to help make the most of your European summer holiday.
CommBank Yello Homeowner and Everyday Plus customers receive 10% of the booking amount back in travel credits to use towards any future purchases in Travel Booking.#
Contact us anytime for help:
When calling from overseas using your mobile, standard roaming charges may apply. To avoid roaming charges, call the international operator in the country you’re in from a landline and give them our reverse charges number +61 2 9999 3283.
If your card is lost or stolen, we can have an emergency replacement card delivered to you anywhere in the world asap (often within 48 hours).
You may also be eligible to access emergency cash from a location near you within 24-48 hours (often on the same day).
Some limitations apply, contact us to discuss how we can help you.
1 If your purchases have been lost or stolen, we may be able to cover the cost to repair or replace them up to 90 days after purchase. For more information relating to the complimentary Purchase Security Insurance refer to Travel Money Card Complimentary Insurance Information Booklet (PDF).
As this advice has been prepared without considering your objectives, financial situation or needs, you should before acting on this advice, consider its appropriateness to your circumstances. The Product Disclosure Statement and Conditions of Use (PDF) issued by Commonwealth Bank of Australia ABN 48 123 123 124 for Travel Money Card should be considered before making any decision about this product. View our Financial Services Guide (PDF).
To raise a dispute related to your Travel Money Card please complete the Travel Money Card Dispute form (PDF).
Any withdrawal or balance enquiry fee will come from the currency for which you are using your card. If this currency is not loaded on your card, the fee will be taken from the first (or sole) currency loaded on your card. Any SMS balance alert fee will come from the first (or sole) currency loaded on your card.
The target market for this product will be found within the product’s Target Market Determination, available here.
Travel booking, provided by Hopper
# 10% back in travel credits applies to the flight or hotel booking amount you pay excluding any Awards points or travel credits redeemed.
Available to CommBank Yello Homeowner and Everyday Plus customers using their active eligible CommBank retail or business debit or credit card, StepPay card or Travel Money Card (‘eligible CommBank card’) on the booking via the Travel Booking website. Offer may be withdrawn at any time without notice.
Travel credits will be applied to your Travel Booking Wallet within 5-7 days and have a 2 year expiry from the booking transaction date. If you cancel or the supplier cancels the flight or hotel booking for any reason, the 10% back in travel credits earned on that booking will be forfeited. Expiry dates can be viewed in your Travel Booking Wallet & Offers page of the Travel Booking website.
When redeeming travel credits, the entire value of your travel credit wallet will be applied to pay for all or a portion of the booking amount in a single transaction. If the booking amount is less than the total value of your travel credits, the remaining balance will remain in your wallet for future use.
In the event that you no longer hold an active eligible CommBank card, you will forfeit all your travel credits.
For full terms and conditions go to travelbooking.hopper.com/terms.
