Help & support
Process private health fund claims on the spot, with gap payments processed via patient’s debit or credit card, in a single transaction.
Use as a standalone device, or integrate with leading Practice Management Software (PMS).1
Take payments wherever your patients are – in your practice or out in the community.2
Enhanced connectivity with Dual SIM and Wi-Fi.3
Manage your workflow with confidence, with gap payments settled same day4 and health fund contributions settled next day.
Facilitate payments with accessibility mode and tactile indicators for people living with vision or motor impairment.
Your terminal data is sent instantly to the Smart Health Hub, where you can:
If there are multiple members on private health insurer membership, additional Patient IDs can be selected by tapping the More button (insert more icon) when viewing the pass, or from the app. Apple Pay can be used for any gap payments.
*Works with iPhone 6 and later running iOS 11 or later, and Apple Watch, with a compatible reader.
24/7 Australian-based support
Whenever you need us, we have our specialists on standby.
Protecting you and your customers
Industry-standard security to help protect you, your business and your customers from fraud.
Accidents happen but we’re ready
If anything happens to your EFTPOS terminal, we’ll get you a replacement within four hours.5
$29.50 per month
Rental fee per terminal
$0 joining fee
With no lock-in contracts6
Non-return fee
If you don't return your terminal when you finish your plan, or it is damaged, you may be charged $500 per terminal
1.1% per transaction7
On all Mastercard, Visa, AMEX, JCB, eftpos, and UnionPay transactions
or
Custom pricing
Tailored transaction fees for your business
Investigation fee
$30 chargeback fee will cover the investigation if a customer disputes a transaction
The Smart Health EFTPOS terminal is part of CommBank Smart Health, an end-to-end solution for healthcare professionals.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances. Please view our CommBank Smart Health Terms and Conditions (PDF), Financial Services Guide (PDF) and Operator and User Guides at our merchant support hub.
1 PMS Integration partners include BestPractice, Dental4Windows and Optomate
2 Private Health claims can be processed only within the practice. Medicare claims can be processed outside of practice.
3 Subject to network coverage and compatible areas.
4 Same Day Settlement is available on all EFTPOS transactions made before 9.30pm (Sydney/Melbourne time) and all eCommerce transactions made before 5:30pm (Sydney/Melbourne time) for eligible customers with a CommBank transaction account and a linked CommBank merchant facility.
*Works with iPhone 6 and later running iOS 11 or later, and Apple Watch, with a compatible reader.
5 Replacement within 4 business hours in all locations except remote areas. 3 to 5 business days for remote areas. A remote area is not serviced by a technician and only phone support is available.
6 For Interchange pricing a joining fee may apply if you settle to another financial provider.
7 1.1% covers Mastercard, Visa, AMEX, JCB, eftpos, and UnionPay transactions (additional costs may apply for all other cards). AMEX is subject to approval, available to eligible customers only. Eligibility criteria, terms and conditions apply. Please contact AMEX for more information on 1300 363 614, available weekdays 8am to 6pm Sydney time.
The information in this FAQ document is intended for educational nature. All of our materials are copyrighted. Any unauthorised reprint or use of our materials is prohibited. No part of our materials may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system without the express written permission of the Commonwealth Bank. Commonwealth Bank of Australia ABN 48 123 123 124 and AFSL 234945.
Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. American Express is a trademark of American Express. Visa is a registered Trademark of Visa in the United States. JCB is a registered trademark of JCB International. Union Pay is a registered trademark of UnionPay International Co., Ltd. Eftpos is a registered trademark of eftpos Payments Australia Ltd. Verifone is a registered trademark of VeriFone Inc.
