Merchant support

• Smart Mini Reader - Getting started (PDF)
• Smart Mini Dock - Getting started (PDF)
• Smart Mini User Guide (PDF)
• Smart Mini - Technical information (PDF)

• Smart Reference Guide (PDF)
• Smart User Guide (PDF)
• Smart Accessibility Guide (PDF)
• Smart - Technical information (PDF)
• Instructional videos

• Smart Integrated User Guide (PDF)
  
• Smart Integrated - Technical information (PDF)

• App Marketplace - User Guide (PDF)
• Smart Hospitality - App User Guide (PDF)
• Donation - App User Guide (PDF)
• Smart Giving - App User Guide (PDF)
• Smart Sync & Dash (PDF)

• Smart Health Upgrade - April 2024 (PDF)
  
• Smart Health Getting Started Checklist (PDF)
• Smart Health Quick Reference Guides (PDF)
• Smart Health Hub User Guide (PDF)
• Smart Health User Guide - Standalone (PDF)
• Smart Health User Guide - Integrated (PDF)
• HealthPoint Terms and Conditions (PDF)
• Worksafe Victoria Claiming - User Guide (PDF)
• Worksafe Victoria Claiming - FAQs (PDF)
• Smart Health Terms and Conditions - Summary of changes (PDF)
• Smart Health - FAQs (PDF)
• Smart Health Response and Error Codes (PDF)

• Essential Lite Reference Guide (PDF)
• Essential Lite. Merchant Operator Guide (PDF)

New features

• Dual SIM. Dual SIM capabilities are only available to customers who are upgrading their terminal, or who have a faulty Essential Lite. Please contact our 24/7 Merchant Helpdesk on 1800 230 177. ¹
• Surcharging. Our latest software release for Essential Lite includes the new feature of automatic surcharging. To check if you have this feature available follow the steps under the Key functions section of the Merchant Operator Guide (PDF). If surcharging isn’t available and you'd like to activate it, please contact our 24/7 Merchant Helpdesk on 1800 230 177.²

• Essential Plus. Merchant Terminal Guide (PDF)
• Essential Plus - Technical information (PDF)
• Enhanced features on Essential Plus terminals - FAQs

New feature: Cloud POS

Cloud POS is now supported on Essential Plus. To learn more about this feature, refer to the 'How to switch from Standalone to Cloud mode' or 'How to switch from In-store to Cloud mode' section of the Merchant Terminal Guide (PDF). If you'd like to enable Cloud POS, please contact our 24/7 Merchant Helpdesk on 1800 230 177. 

Point of Sale (POS) operating system

Download and install the latest patches for your Operating System from the Microsoft Website.

Linkly client version

Linkly client version contains all the latest improvements for performance, stability, bug fixes and supported functionality. For further support visit Linkly.

USB power management settings

Disable power management settings on the USB connection that your EFTPOS is connected to. For further support view recommended power settings for best performance from a USB connected terminal.

Ingenico USB driver version

The latest USB driver can be downloaded from Ingenico. This USB driver is not found within the Linkly install package. It is recommenced by Ingenico to be used with their products globally and if you are experiencing connective and stability problems between your POS and EFTPOS terminal. For further resources see Ingenico USB Driver Application and installation guide  

For further support, contact your POS software provider.

Terminal Management System (TMS) parameter settings

1. Duplicate transaction check – to prevent transactions being duplicated when there is a break in communications between the EFTPOS terminal and the POS, we recommend flags that may be enabled in the terminal called 'check duplicate transactions'. This flag is not enabled by default. Your POS must increment the POS reference number every transfer for this setting to be of value. If you'd like this setting enabled, please contact your Relationship Manager or the Merchant Enquiries team on 1800 230 177 (available 24/7).
2. Cloud connections – there's an inbuilt 10 second delay after the transaction has been approved on the EFTPOS terminal to the POS. If your cloud connection is stable, this value can be set to zero which will improve the transaction speed performance. The parameter is called 'dialogue time out'.

EFTPOS terminal software

We recommend operating your terminal with the latest software (8.42b or higher). When your terminal restarts, the software version is displayed on the screen. While we aim to update your software automatically, not all terminals can be updated to the latest version. We can, however, swap your terminal with one running the latest software. If you need to swap your terminal, please contact your Relationship Manager or the Merchant Enquiries team on 1800 230 177 (available 24/7).

Physical terminal set up

Avoid moving the EFTPOS terminal base if possible, as cables may be damaged. Ensure your terminal is only paired to one base.

Always place your EFTPOS terminal back on the base it was installed with. It will not function correctly if it’s placed on a different base. For more info, view the Essential Move5000 POS Stand Guide.

For help with Simplify, visit the Simplify portal.

• IPP350 - Quick Merchant Operator Guide (PDF)
• ICT250 - Quick Merchant Operator Guide (PDF)
• IWL252 (Cordless) - Quick Merchant Operator Guide (PDF)

Terms and conditions that all new merchant customers receive when they open a merchant facility.

• View summary of changes (PDF)
  
• View Merchant Agreement issued 28 September 2023 (PDF)
• View Merchant Agreement issued 7 November 2022 (PDF)
• View Merchant Agreement issued 11 October 2021 (PDF)
• View Merchant Agreement issued 25 October 2020 (PDF)

Information about CommBank, the services and types of products we can offer you, how we get paid for them, and how we handle internal and external complaints.

View Financial Services Guide (PDF)

• Smart Mini Warranty (PDF)
  
• Smart Mini App End User License Agreement (PDF)
• Smart Mini Hub End User License Agreement (PDF)

• Smart Sync End User License Agreement (PDF)
• Smart Dash End User License Agreement (PDF)

CommBank Smart Health Terms and Conditions (PDF)