How to nominate a Service Delegate

1. Log on to CommBiz. Select Admin, then Maintenance Requests
2. On the Find Maintenance Request screen, select Service Delegate – Digital from the left menu
   
   − Choose how many Service Delegates are required to approve a Maintenance Request – one or two (this will be the minimum number of users you will need to select in the next step)
   
   − Choose any number of identified Users who you wish to set up as delegates (e.g. if you select 6 delegates and require 2 to approve maintenance requests, any 2 of those 6 delegates can approve). Select Next
   
3. The Review entities screen shows which entities your Service Delegates will be enabled to authorise maintenance requests on behalf of. Select Next
4. Choose Online Approvers who will be contacted to approve the Service Delegate request. Approval can be done through CommBiz inbox message, email or dashboard
5. Note: Offline Approvers cannot be selected as approvers for this request. (If there aren’t enough digital approvers in the business/es to approve the request, you will need to complete the request using the paper-based process. Find it at Admin, then Maintenance Requests, then Service Delegates.) Select Next
6. Review the Service Delegates and entities chosen. Cancel if changes are required or Submit to complete. Notifications will be sent to approvers. We’ll notify you by email and CommBiz inbox message when your requests have been approved. 

How to track your requests

From the Admin tab, select Maintenance Requests then Service Delegate – Digital. Request in progress and Requests completed can be viewed.

1. Log on to CommBiz. Select Admin, then Maintenance Requests
2. On the Find Maintenance Request screen, select Service Delegate from the left menu
3. A list of current Service Delegates will display. From the drop down list beneath Add a New Service Delegate, choose the identified user you want to add and select Add
4. Define Authorisation Rule by selecting the number of Service Delegates (either 1 or 2) that will be required to electronically authorise Maintenance Requests. If you select Disabled from this list, the Service Delegate functionality will no longer be active and electronic authorisation of Maintenance Requests will revert to paper-based (requiring printing, signing and posting of forms)
5. Select Confirm
6. Print and sign the forms and ensure the appropriate people in your organisation also sign the forms before returning them to us. See How do I complete the Service Delegate Authority form?