Help & support
Ceba, your virtual banking assistant, can answer many day-to-day banking questions or point you in the right direction if you need to speak to someone. Find Ceba anytime in the top-right corner of the CommBank app and in NetBank.
If you've been impacted financially by coronavirus, take a look at the options available to help get you the support you need.
We know it’s not always practical for some customers to access information online. Here are some handy how-to guides you can download and print to help you with your everyday banking needs:
Whether your online habits involve shopping, banking or using social media, make sure you're doing so safely. Refer to CommBank Safe to understand more about how you can protect yourself online, including tips for avoiding common scams.
The CommBank app is more personalised and easier to use, while still offering all the great features you know and love.
You can1:
At CommBank, protecting you is our priority. Our app provides you with useful tools and features to help keep you safe.
You can:
Money Plan in the CommBank app lets you track your spending and saving, stay on top of your bills, set savings goals and more – all in one place.
You can:
The CommBank app makes it quick and easy to get the support you need from us – 24/7.
You can use the app to:
We’ve updated the app to make it safer and easier to do your banking.
You won’t be able to access the old app version once it’s updated. We understand that it can take some time to get used to the new version, but you can use the search bar to find anything you need if you get stuck.
We’re progressively rolling out the app update over the next two weeks. To update the app yourself, go to Google Play or the App Store, search for the CommBank app, and tap ‘Update’.
You can still log out of the CommBank app whenever you like. Simply click into your profile in the top-left corner and then tap the ‘Log off’ button. The CommBank app will be automatically logged out after 15 minutes of leaving the app or earlier, depending on the auto-log off settings chosen in the app.
Open an Everyday account to get started with the CommBank app.
Simply tap the Investing tile on your app dashboard or Library to start exploring.
Choose what you’d like to focus on with a view of your total business account balances and the ability to receive tailored insights, making it easier to do business anywhere.
You can use the CommBank app if you have an everyday account with us and you’re registered (or are eligible to register) for NetBank. You’ll need:
The CommBank app is available on Android operating systems 8.0+ and iOS operating system 15+.
To use the CommBank app, you’ll first need to download it from the App Store, or Google Play. Then, you’ll need to register.
For step-by-step instructions in Easy English on how to use the CommBank app, access the guide How to use the CommBank app (PDF).
Watch how to get started with the CommBank app (opens video in YouTube)
You could be missing out on benefits, rebates and concessions that can help you save money.
Answer a few simple questions in the app and our Benefits finder will connect you to the benefits you may be eligible for and help you start a claim.
If you store your loyalty cards in the app, you can also collect points on your purchases.
Explore the range of ways to pay
We’ll protect you from losses due to unauthorised transactions on personal and business accounts when you take the necessary steps to stay safe online.
^ Based on most active app users as at 12 October 2023.
1 You must be on version 5.0 or above of the CommBank app to access all of these features.
2 Requires a GoalSaver or NetBank Saver in your name only.
Here's more on our security capabilities and simple steps you can take to protect yourself every day, wherever you are online.
The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. The CommBank app is available on Android operating systems 8.0+ and iOS operating system 15.0+.
Terms and conditions are available on the app. NetBank access with NetCode SMS is required.
Tap & Pay is available for compatible NFC enabled phones running Android 4.4 operating system or above and using genuine manufacturer battery - eligible transaction accounts and credit cards only. Tap & Pay allows you to use your compatible iPhone or Android mobile phone to make Mastercard® contactless purchases up to $100 or another limit as set by the merchant. NetBank and CommBank app access required. Tap & Pay is available for compatible NFC enabled phones running Android 4.4 or above - eligible transaction accounts and credit cards only.
BPAY is a registered trademark of BPAY Pty Limited ABN 69 079 137 518. Apple, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Commonwealth Bank of Australia ABN 48 123 123 124.
Trading involves risk, including potential loss of your investment. The value of your investment may go down as well as up.
Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814 (CommSec) is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945. CommSec is a Market Participant of ASX Limited and Cboe Australia Pty Limited, a Clearing Participant of ASX Clear Pty Limited and a Settlement Participant of ASX Settlement Pty Limited.
You can view the CommSec Pocket Terms and Conditions, Share Trading Terms and Conditions, Best Execution Statement and Financial Services Guide and should consider them before making any decision about these products and services.
QR Cardless deposits and QR Cardless withdrawals can only be completed with the CommBank app on CommBank app registered devices at a compatible CommBank ATM (only available to QR Cardless eligible CommBank accounts). Daily deposits and withdrawals limits apply. Full terms and conditions in the CommBank app. See also QR Cardless Deposits and QR Cardless Withdrawals.
