Commonwealth Bank will provide its Emergency Assistance to customers and businesses in areas affected by Tropical Cyclone Alfred in south-east Queensland and northern New South Wales.
Retail Banking Services Group Executive, Angus Sullivan, stated: “We are closely monitoring the developments of Tropical Cyclone Alfred, and our priority will be to support communities, our customers and employees. We are committed to ensuring our customers have access to the necessary assistance and have a variety of options available. We also thank the emergency services teams and volunteers who have been working tirelessly to help keep our communities safe.”
CBA understands each customer will have different needs and encourages customers to discuss their individual circumstances by either contacting the bank in the CommBank app, phoning 1800 314 695 or visiting their nearest Commonwealth Bank branch, if safe to do so. Business customers can also call 1800 314 695 or speak with their dedicated CommBank relationship manager.
Commonwealth Bank customers will be able to access additional support should they need it, and the CBA team is ready to assist them with any financial concerns or enquiries.
For more information on the support we're providing to impacted communities, visit: commbank.com.au/support/emergency-assistance
CBA Emergency Assistance includes a range of options, including:
- Customised payment arrangements for home loans, credit card, personal loan and some business loans.
- Waiving fees and charges.
- Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval).
- Waiving fees and notice periods for early access to Term Deposits.
- Emergency accommodation may be available for customers who have taken out Home Insurance provided by Hollard, distributed by CommBank, subject to making a claim and policy terms and conditions.
- Helping direct claims enquiries for customers seeking support through their Home Insurance provided by Hollard, distributed by CommBank.
- Loan restructuring for business customers with existing loans.
- Waiving fees for temporary and damaged merchant EFTPOS terminals, as well as support with merchant terminal rental fees.
To access this support, customers should contact the bank through the CommBank app. Alternatively, they can call 1800 314 695 or visit their nearest branch, if safe to do so. Further information about CBA’s Emergency Assistance is available online at commbank.com.au/emergencyassistance.
For emergency help call the State Emergency Service on 132 500 or visit your State Emergency Service website:
- Queensland: ses.qld.gov.au
- New South Wales: ses.nsw.gov.au
In a life-threatening emergency call 000 (triple zero).
During this time customers should also remain vigilant and be extra cautious of unexpected calls or messages claiming to be from well-known organisations including banks, telecommunications companies and government agencies.
CommBank will never send customers links in text messages directing them to sites that ask for passwords, and customers should never click on any of these they receive.
If customers receive an unexpected call claiming to be from CommBank, they should ask the caller to verify the legitimacy of the call by using CallerCheck which triggers a security message in the CommBank App.
How customers can better protect themselves from scams:
- Stop: Does a call, email or text seem off? The best thing to do is stop. Take a breath.
Real organisations won’t put you under pressure to act instantly. - Check: Ask someone you trust or contact the organisation the message claims to be from.
- Reject: If you’re unsure, hang up on the caller, delete the email, block the phone number.
Change your passwords.
Readers should consider the appropriateness to their circumstances. Visit Important Information to access Product Disclosure Statements or Terms and Conditions which are currently available electronically for products of the Commonwealth Bank Group, along with the relevant Financial Services Guide. Target Market Determinations are available here. Loan applications are subject to credit approval. Interest rates are correct at the time they are published and are subject to change. Fees and charges may apply.
Hollard Insurance Partners Limited (Hollard) ABN 96 067 524 216, AFSL 235030 is the insurer for Home Insurance distributed by Commonwealth Bank of Australia (CBA) ABN 48 123 123 124 AFSL and Australian credit licence 234945. CBA does not guarantee Hollard’s insurance products.
