CBA understands each customer will have different needs and encourages those affected to discuss their individual circumstances by either contacting the bank in the CommBank app, phoning 1800 314 695 or visiting a Commonwealth Bank branch, if safe to do so. Business customers can also call 1800 314 695 or speak with their dedicated CommBank relationship manager.
Special arrangements are in place to provide support to Commonwealth Bank customers should they need it, and the CBA team is ready to assist them with any financial concerns or enquiries.
"Our teams have already started to proactively check in with customers in the area and work with them to provide the individual support they need,” Mr Sullivan said.
For more information on the support we're providing to impacted communities, visit: commbank.com.au/emergencyassistance
CBA Emergency Assistance includes a range of options, including:
- Customised payment arrangements for home loans, credit card, personal loan and some business loans.
- Waiving fees and charges.
- Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval).
- Waiving fees and notice periods for early access to Term Deposits.
- Emergency accommodation may be available for customers who have taken out Home Insurance provided by Hollard, distributed by CommBank, subject to making a claim and policy terms and conditions.
- Helping direct claims enquiries for customers seeking support through their Home Insurance provided by Hollard, distributed by CommBank.
- Loan restructuring for business customers and existing loans.
- Waiving fees for temporary and damaged merchant EFTPOS terminals, as well as support with merchant terminal rental fees.
To access this support please either contact us via the CommBank app, on 1800 314 695 or visit us in branch, if it is safe to do so. Further information about our Emergency Assistance is available online at: commbank.com.au/emergencyassistance
For emergency help call the State Emergency Service on 132 500. Alternatively, visit: ses.nsw.gov.au. In a life-threatening emergency call 000 (triple zero).