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Commonwealth Bank has been recognised in the top five banks globally for artificial intelligence (AI) maturity, moving up one place, and maintained #1 position in APAC in the 2024 Evident AI Index Update.

The Evident AI Index is an independent benchmark for artificial intelligence (AI) adoption and performance in the financial services sector. The annual Index evaluates the ongoing AI development of 50 major banks in North America, Europe and APAC to track industry-wide AI adoption and readiness.

Commonwealth Bank is one of only 13 banks to have improved its position across three or more of the four pillars of Talent, Innovation, Leadership and Transparency with significant improvements in both Talent and Innovation and ranked #2 globally for leadership.

CBA Group Executive, Chief Information Officer Gavin Munroe said: “CBA’s strategy is to build tomorrow’s bank today, with technology and AI delivering enhanced services for our customers and for our teams.

“We are scaling AI responsibly. By investing in our people through improved education, skilling, and tooling in AI, we are unlocking opportunities to provide better customer outcomes, from more personalised and intuitive experiences to more effective fraud and scams detection.

“We’re pleased to see the capability of our world-class people recognised by Evident AI. Generative AI offers new potential to innovate to anticipate our customers’ needs and exceed their expectations.”

According to Evident, the 2024 Index shows the leading North American banks continue to accelerate and banks from APAC and Europe, including Commonwealth Bank, are rapidly catching up.

Commonwealth Bank continues to invest in AI to enhance customer experience and improve people outcomes. This includes: 

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  • Launching our ‘AI for All’ microlearning series to all employees to increase AI education and skilling across the bank
  • A strategic partnership with AWS to activate an AI Factory, accelerating development time for AI-powered customer experiences
  • Enabled Gen AI tools like ChatIT in Teams to help employees fast-track solutions to everyday IT needs like password resets, so our people can focus on supporting customers.

To learn more about technology careers at CommBank, please go to: commbank.com.au/about-us/careers/technology

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