“We are very focused on ensuring access to capital to help drive productive capacity across the country,” Mr Cairns said.
“For small and medium-sized businesses, this means making it simpler and easier to access funds and we’ve cut our funding time-to-decision by 20 per cent to provide that support faster.”
Mr Cairns said the bank has also worked to automate and digitise its business lending products, including business overdrafts, which are now available to eligible small business customers via a fully automated online application process that can see funds credited to their account in as little as eight minutes.
Still, Mr Cairns said, while many businesses were looking to invest, that wasn’t the case for all, and some businesses were doing it tough amid higher cost of living.
“While there are these pockets of strength and optimism across the economy, we know that the economic climate is challenging some businesses more than others, and we have tailored support available for those who are doing it tough.
“We have been proactively reaching out to hundreds of thousands of our business customers to check in on them and ensure that those who need support know how to access it and understand what measures are available and that we’re here to help,” he said.
CBA has a range of measures are available for those who need support including deferred business loan repayments or debt restructuring. More information is available on our website.
Businesses seeking support can speak to their Relationship Manager or call CBA’s dedicated Business Financial Assistance team, available 24/7, on 13 26 07.
Footnote:
[1] CBA asset finance data FY24 vs same period of FY23