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In response to sustained flooding events across Australia’s east coast, Commonwealth Bank is teaming up with charity organisation Thread Together to bring brand-new clothing to communities affected by the recent floods across New South Wales and Victoria.

Thread Together provide unsold new clothing from fashion retailers to people in need across Australia for free via clothing hubs, mobile wardrobes and an online wardrobe service. As a joint initiative with CBA, Thread Together will deploy these valuable services to communities across the Northern Rivers, North West and the Riverina region of New South Wales & northern Victoria, and will provide thousands of individuals, families and communities with access to new clothing to restore some dignity during these challenging times.

Retail Banking Services Group Executive, Angus Sullivan, said: “We’re getting behind the important work that Thread Together do every day, and hope our joint effort to reach flood-affected regions with these services helps more communities receive much-needed essential clothing. These are communities which have been devastated by severe flooding more than once this year and we’re committed to supporting them on the path to a brighter recovery.”

Thread Together CEO, Anthony Chesler, said: “Sadly we find ourselves witnessing more devastation to people’s lives, livelihoods and possessions. These floods continue to highlight the immediate challenges many communities face, and for us it really emphasises the importance of giving people in need the dignity and choice of new clothing. With support from CBA, we’ll be able to expand our reach to even more communities.”

Thread Together clothing hubs and mobile wardrobes will be set up across New South Wales and Victoria in the coming weeks. To find out more and to access these vital services, visit www.threadtogether.org.

This new joint initiative expands on CBA’s Emergency Assistance support  available for New South Wales, Victoria and Tasmania.

CBA understands each customer will have different needs and encourages those affected to discuss their individual circumstances by either contacting the bank in the CommBank app, phoning 1800 314 695 or visiting their nearest Commonwealth Bank branch, if safe to do so. Business customers can also call 1800 314 695 or speak with their dedicated CommBank relationship manager.

Special arrangements are in place to provide support to Commonwealth Bank customers should they need it, and the CBA team is ready to assist them with any financial concerns or enquiries.

For more information on the support we're providing to impacted communities, visit: commbank.com.au/support/natural-disasters

CBA Emergency Assistance, includes a range of options, including:

  • Customised payment arrangements for home loans, credit card, personal loan and some business loans.
  • Waiving fees and charges.
  • Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval).
  • Waiving fees and notice periods for early access to Term Deposits.
  • For customers who have taken out Home Insurance distributed by CommBank, Hollard can assist with emergency accommodation if your home has been damaged.
  • Loan restructuring for business customers and existing loans.
  • Waiving fees for temporary and damaged merchant EFTPOS terminals, as well as support with merchant terminal rental fees.
  • Hollard can also expedite claims for customers seeking help for their home and contents if they took out their Home Insurance through CommBank.

To access this support please either contact us via the CommBank app, on 1800 314 695 or visit us in branch, if it is safe to do so. Further information about our Emergency Assistance is available online. 

For emergency help in storms call the State Emergency Service on 132 500. Alternatively, visit www.ses.nsw.gov.au/ or www.ses.vic.gov.au/ or www.ses.tas.gov.au/. In a life-threatening emergency call 000 (triple zero).

Media releases are prepared without considering an individual readers' objectives, financial situation or needs. Readers should consider the appropriateness to their circumstances. Visit Important Information to access Product Disclosure Statements or Terms and Conditions which are currently available electronically for products of the Commonwealth Bank Group, along with the relevant Financial Services Guide. Target Market Determinations are available here.

Loan applications are subject to credit approval. Interest rates are correct at the time they are published and are subject to change. Fees and charges may apply.

Hollard Insurance Partners Limited (Hollard) ABN 96 067 524 216, AFSL 235030 (Hollard). Hollard is the insurer for this product. Commonwealth Bank of Australia (CBA) distributes Hollard’s insurance products. CBA does not guarantee Hollard’s insurance products. For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination available at commbank.com.au/importantdocs

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