Help & support
Throughout your life there may be circumstances when you wish to grant access to an account or authorise someone to manage your financial affairs on your behalf. Alternatively, you may be helping a loved one who is no longer physically or legally capable of making their own financial decisions.
The reasons can be complex and varied, but may include:
Make sure you seek advice when exploring an authority over your accounts or financial affairs as there are different options and considerations. You’ll need to understand what is right for you and your circumstances. You should consider getting independent advice from a specialist like a lawyer or solicitor before entering into any type of authority.
Keep in mind that authorising access to your money and financial affairs increases your exposure to the risk of financial abuse and fraud. For more on financial abuse and the signs to look out for, as well as who to contact if you feel you’ve been a victim of financial abuse, please see the guides found in Tools & Support.
It’s important that you only give authority to someone you trust and who will look out for your best interests. You can view the authorities you’ve given over your accounts at any time in NetBank by selecting Settings, then Account authorities.
A Power of Attorney is a formal document where a person, known as the principal or donor, gives the legal authority to someone to look after their financial affairs. This authority ceases should the principal pass away.
You can only appoint an attorney if you understand what it involves and are still capable of making your own decisions.
There are 2 types of power of attorney:
In some State and Territories, this document may have a different name. For example, in the Northern Territory this is called an Advanced Personal Plan.
A general Power of Attorney allows you to appoint one or more people (attorneys) to make legally binding and financial decisions on your behalf.
The authority will be revoked if you're no longer capable to make decisions, or you're no longer legally capable to manage your financial affairs.
A general Power of Attorney may be useful if you wish to put in place a temporary formal arrangement, for a specific purpose such as:
An enduring Power of Attorney allows you to appoint one or more people (attorneys) to make legally binding and financial decisions on your behalf. Your appointed attorney(s) can continue making financial decisions if you're no longer capable of making decisions, or you’re no longer legally capable to manage your financial affairs.
You can elect for an enduring power of attorney to only come into effect or begin after you lose decision-making capacity and you become legally incapable of making your own decisions.
An Enduring Power of Attorney should be used to put a lasting formal arrangement in place, including:
If you don’t have an Enduring Power of Attorney in place and you lose capacity to make and communicate decisions for yourself, the chance to appoint someone yourself no longer exists and a financial management order will be required.
There are some limitations and risks to consider with Powers of Attorney:
The Attorney or Principal (referred to as the account holder in the online application) can do this online or in branch. The fastest way to start this is online.
We’ll ask you some questions about the authority document & people who need access (attorneys). You’ll then be able to upload all relevant documents & an Authorities Specialist will review your application.
What you’ll need:
If required, you might need to provide:
If you need to attend a branch to complete this, we recommend the Principal attends the branch with the attorney/s (person/s who are to gain access to the account holder’s account/s).
However, we realise there may be situations where the Principal is unable to attend a branch. If that’s the case, we will contact the Principal as part of the process, and there may be some additional paperwork to complete based on the individual circumstances.
What you’ll need:
If required, you might need to provide:
Being an attorney comes with significant responsibilities. In this role, you must always act in the best interest of the principal and avoid conflicts between the principal’s interests and your own. You must only do things that you have been clearly appointed to do so in the Power of Attorney and are required to inform CommBank of any changes in respect to the principal.
If you breach your duties as an attorney, you could be required to compensate and pay back the principal for loss caused by the breach.
The CommBank Advice and support for attorneys guide provides more information about your responsibilities as an attorney, important banking information and details where you can find additional support.
An application for a Financial Management Order (also known in some states and territories as an administration order) is usually made by someone with a genuine concern for the welfare of a person (known legally as a “protected person”) who is unable to manage their own financial affairs. In most cases this is a family member, friend, social worker, or healthcare professional.
A financial manager is then appointed to manage the person’s finances. While a Financial management Order is in place, the protected person may have limited or no access to their own account subject to what the order provides and/ or what the financial manager instructs.
Financial Management Orders are generally appointed by a tribunal. The appointed person:
Lodging a Financial Management Order may cancel or revoke any existing third-party authority and Power of Attorney the account holder has previously authorised.
You can set up a Financial Management Order online or in branch. The fastest way to start this is online.
To do this online, we’ll ask you some questions about the Financial Management Order and financial managers. You’ll then be able to upload the Financial Management Order and an Authorities Specialist will review your application.
To set this up in branch, you’ll need to bring the Financial Management Order with you. You may also need to complete some additional paperwork while you’re in the branch.
If the appointed financial manager lodges the Financial Management Order with the bank on behalf of the account holder, the account holder won’t need to attend the branch.
If there are multiple financial managers, it is best for everyone to come into the branch together. However, if this is not possible, we can only provide account access to a financial manager who has previously visited a CommBank branch and been identified.
To set up online, you’ll need:
To set up in a branch, you’ll need:
A third-party authority gives another person or persons access to one or more of your bank accounts. It’s arranged directly by visiting a CommBank branch and allows the authorised person(s) to transact on your nominated bank accounts.
You can only authorise access to your accounts if you fully understand the nature and implication of the authority you’re giving.
A third-party authority can be given to allow someone you trust to manage day-to-day banking transactions on your behalf such as:
There are some limitations and risks to consider when giving someone access to your accounts:
To give a third-party authority access to your account, you’ll need to:
The information provided here is general only – each state and territory has different applications for powers of attorney and financial management orders. There are a range of external support services available that can help you understand and make decisions in relation to authorities and managing your financial affairs in your state or territory.
This information is general guidance only.
