CommBank service updates

Sunday 6 April 2025 - Daylight savings changes

Daylight savings will end on 6 April 2025 in the Australian Capital Territory, New South Wales, South Australia, Tasmania and Victoria. 

NetBank and the CommBank app will not be available between 2:00am (Australian Daylight Savings Time) to 5:00am (Australian Eastern Standard Time) on Sunday 6 April 2025. 

Cardless Cash will not be available from 1:20am ADST to 5:00am AEST. QR Cardless Withdrawal will remain available.

Customers can continue to pay using their CommBank credit and debit cards.

ATMs will remain available. 

Business Customers 

CommBiz and the CommBiz Mobile app will not be available between 1:30am ADST - 5:00am AEST on Sunday 6 April 2025. Please plan ahead for your banking.

There may be delays to BAI2, BTRS, DELIST and ISO CAMT053 bank reconciliation files with the expected delivery time of ~08:30 AEST Sunday 6 April 2025.

Merchant terminals will remain available. 

Complaints & Compliments 

The Complaints & Compliments portal and the 'Your complaints' homepage in the CommBank app and in NetBank will not be available between 2:00am ADST - 5:00am AEST on Sunday 6 April 2025.

We are sorry for the inconvenience. Thanks for being patient with us.

We’ve activated Emergency Assistance for customers affected by the flooding in Queensland and New South Wales. 

See support options

On public holidays, our branches and contact centres may be closed or have limited operating hours. 

You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.