Truyu is Australia's first digital identity protection tool that alerts you when your identity is being used or misused online.
Australia faces a growing identity theft problem, with nearly 200,000 victims reported in the 2022-2023 financial year¹, a 25% increase on the year before2.
Once stolen, sensitive identity details often end up on the dark web, where they can be exploited by people to fraudulently access bank accounts or take out credit cards, personal loans, telco contracts or other products in someone else’s name.
The first product of its kind in Australia, Truyu alerts users when their name, date of birth and driver's licence or passport details are being used online at 60% of Australian merchants*. Users can then confirm via the app whether it’s a legitimate use of those credentials.
Built by CommBank’s venture scaling arm, x15ventures, Truyu is currently in pilot and growing fast.
Truyu offers simple, steps to prevent further damage if you've been impacted by identity theft.
Truyu will also alert you if your registered email address(es) have been exposed in a data breach, providing you proactive guidance to enhance your online security.
Your security is vital, which means the minimal details Truyu require are hashed and encrypted, so no-one else can see them.
Identity theft can cost you a lot, but security doesn’t have to
Truyu is currently offering a 3 month free trial^ for all new customers for the Identity Usage Alerts subscription service, which will alert you when your identity information is used online. After the free trial ends, you can continue to defend your identity for just $4.99 per month.
Additionally, you’ll be able to register up to five emails for data breach alerts, where Truyu will alert you if your information is detected in a data breach.
Truyu is a brand of CBA New Digital Businesses Pty Ltd, ABN 38 633 072 830, trading as Truyu.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia, ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
1Australian Bureau of Statistics (2022-23-financial-year), Personal Fraud, ABS Website, accessed 20 March 2024.
2McAlister M et al. 2023. Identity crime and misuse in Australia 2023. Statistical Bulletin no. 42.
*The ID Usage Alert Service is not comprehensive and is limited to over 60% of merchants in the market (subject to change). Importantly, you will not receive an alert if your identity information is used at a merchant that is not part of our ID Usage Alert Service.
^There is an initial three-month trial for all new customers. A monthly subscription fee of $4.99 will be debited from your Apple App Store or Google Play Store payment method once the trial is completed, unless you cancel your subscription before the end of the trial.
See Truyu’s full Terms & Conditions on the Truyu website.
To contact us, please visit the Contact Us section of our website. To see how we protect your information, view our Group Privacy Statement.
Commonwealth Bank of Australia, ABN 48 123 123 124.
