The Complaints & Compliments portal and the 'Your complaints' homepage in the CommBank app and in NetBank will be unavailable between 8:00pm AEDT and 12 midnight on Monday 3rd February 2025.
For other ways to contact us, go to How to make a complaint.
On public holidays, our branches and contact centres may be closed or have limited operating hours.
You can message us 24/7 in the CommBank app for any urgent queries. Simply tap on help and ask a question. Our virtual assistant Ceba will respond instantly or send your enquiry to a specialist. Message us now or learn more.
Ceba can instantly help with day-to-day banking enquiries. Ceba can help lodge a dispute, lock a lost card or connect you to a specialist by phone or messaging.
