Help & support
Want to lodge a home or car insurance claim without waiting on the phone? Now you can.
The My Claims Portal is a self-service portal (accessible through NetBank or the CommBank app) that lets you easily lodge, resume or update an existing claim online.
Check what information and documents are required before lodging your claim.
You can save a draft and resume your claim to lodge later.
Review all your home and car insurance claims in My Claims Portal.
Only valid for claims made after 15 December 2023.
If the time comes to make an insurance claim, it’s important you know how.
The claims process differs based on the type of claim and the event that has occurred.
Policy details become visible once the policy date has begun.
To make any changes to your policy, call 13 2423 between 8am - 8pm, Mon - Fri and 8am - 5pm Sat (Sydney/Melbourne time), or +61 2 9633 9391 from overseas.
You can make changes to your policy over the phone, such as:
Hollard will aim to contact you within two business days via email or phone.
Please call Hollard on 13 1361 if you need emergency assistance or call triple zero (000) immediately if you are in a life-threatening situation.
Claims are marked as Draft, Open, or Closed and can be viewed via the Claims section of the My Claims Portal.
You can navigate to this section by clicking on the logo at the top left of the page.
If a claim is marked as Draft, you will need to enter more information and submit your claim so it can be actioned by a member of Hollard’s Claims Team.
If a claim is marked as Open, you can view information about the claim and its progress including:
Please note, Hollard will contact you via email or phone if further information is required to process your claim.
You can continue to call Hollard on 13 1361 (or +61 2 8527 5217 if overseas) for any assistance with lodging a claim.
The legacy claims form will no longer be available.
Please use the My Claims Portal or call Hollard on 13 1361.
Home Insurance and Car Insurance are provided and issued by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is not part of the CBA Group. CBA and its related entities do not sell, issue or guarantee the obligations or performance of Hollard or the products Hollard offers and these insurance products do not represent a deposit with or liability of either CBA or any of its related bodies corporate. If you purchase a Home Insurance and/or Car Insurance policy, CBA is paid a commission which is a percentage of your premium.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination available here.
This information has been prepared without considering your objectives, financial situation or needs. You should, before acting on this, consider the appropriateness of the product to your circumstances. A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 2423 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG), Key Facts Sheets (KFS), and Financial Services Guide (FSG) by clicking on the links, or by calling 13 2423 for a paper copy.
Hollard is a signatory to the General Insurance Code of Practice. The Code Governance Committee is the independent body that monitors and enforces insurers’ compliance with the General Insurance Code of Practice. Their purpose is to drive better Code compliance, helping the insurance industry to improve its service to consumers.
For more information on the code visit www.codeofpractice.com.au.
To find out how Hollard manage your personal information, please see Hollard's Privacy Policy.
