Help & support
AIA Vitality is a personalised, science-backed health and wellbeing app that supports you to make healthier choices. It helps you understand your current state of health, provides tools to improve your overall health, and offers incentives to keep you motivated on your wellbeing journey.
With AIA Vitality, you're rewarded for making healthier choices. You can earn up to $760 every membership year in vouchers from AIA Vitality partners or cash into your CommBank account, including;
Unlock AIA Vitality Status premium discounts:
Extra benefits for AIA Health members
AIA Health members can also unlock additional Health Insurance benefits when reaching AIA Vitality Silver Status or above:
AIA Vitality Starter is a health and wellbeing program available with Basic and Basic Plus Health Insurance policies. With AIA Vitality Starter, you can earn up to $260 each membership year for achieving active benefit targets.
With both programs, you start your journey on Bronze Status. As you make healthier choices and earn more Points you’ll move from Bronze to Silver, Gold and finally to Platinum.
You can earn AIA Vitality Points through things like increasing your physical activity or going for health checks. The more Points you earn, the higher your Status, and the greater the rewards.
You can earn AIA Vitality Points by learning about and improving your current state of health in areas such as nutrition, exercise and mental wellbeing to receive weekly rewards and contribute to your overall AIA Vitality Status (Bronze, Silver, Gold and Platinum).
Your Status will determine the level of discount or cashback you’re able to receive on some of AIA Vitality’s rewards including eligible AIA insurance premiums, cashback on eligible Virgin Australia flights and discounted gym memberships with Fitness First, Goodlife and Virgin Active.
You can earn AIA Vitality Points by learning about and improving your current state of health in areas such as nutrition, exercise and mental wellbeing to receive weekly rewards and contribute to your overall AIA Vitality Status (Bronze, Silver, Gold and Platinum).
Your Status will determine the level of discount or cashback you’re able to receive on some of AIA Vitality’s rewards including eligible AIA insurance premiums, cashback on eligible Virgin Australia flights and discounted gym memberships with Fitness First, Goodlife and Virgin Active.
1 If, at the time you are admitted to hospital, you have held an AIA Health policy for a minimum of six months and have an AIA Vitality Silver Status or higher, we will refund your excess or one day’s co-payment, whichever applies. No refund is available when claiming on the following clinical categories: Cataracts, Joint replacements, Dialysis for chronic kidney failure, Pregnancy and birth, Assisted reproductive services, Weight loss surgery, Insulin pumps, Pain management with Device & Sleep Studies.
2 On percentage back ancillary products only and excluding dental treatments.
3 Your Life Insurance provided by AIA Australia or Income Protection provided by AIA Australia policy must have an annual premium of $750 or higher to receive AIA Vitality.
Life Insurance provided by AIA Australia (Life Insurance) and Income Protection provided by AIA Australia (Income Protection), as described on this website, are provided and issued by AIA Australia Limited ABN 79 004 837 861, AFSL 230043 (AIA Australia) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). If you purchase a Life Insurance and/or Income Protection policy, CBA is paid a commission which is a percentage of your premium.
The health insurance products described on this website are issued by AIA Health Insurance Pty Ltd (ABN 32 611 323 034) (AIA Health) and are distributed by AIA Financial Services Limited (ABN 68 008 540 252) (AIA Financial Services), a wholly owned subsidiary of AIA Australia. CBA has been authorised by AIA Financial Services to promote health insurance products issued by AIA Health to its customers, for which CBA receives a commission.
AIA Australia, AIA Health and AIA Financial Services are not part of the CBA Group and CBA does not guarantee and is not responsible for the performance of any products issued by AIA Australia, AIA Health or the obligations of AIA Australia, AIA Health or AIA Financial Services. This information is current as at the date of this communication and may change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. For Life Insurance provided by AIA Australia and Income Protections provided by AIA Australia, you should refer to the relevant Product Disclosure Statement (PDS). If necessary you should obtain professional advice from a financial, tax, medical or health professional.
Neither CBA nor any of its related corporations are authorised representatives of AIA Australia or its related companies. For more information on the financial services CBA provides, you should read CBA’s Financial Services Guide and Privacy Policy.
AIA Australia has prepared Target Market Determinations which describe the class of consumers that comprise the target market for these products. The Target Market Determinations can be sourced at www.aia.com.au/tmds.
AIA Vitality and AIA Vitality Starter are provided by AIA Australia. Eligibility for membership to the AIA Vitality or AIA Vitality Starter program arises under, and is subject to, the AIA Vitality Terms and Conditions. Access to AIA Vitality or AIA Vitality Starter is dependent upon the insurance product held. AIA Vitality and AIA Vitality Starter partners, benefits and rewards are subject to change at any time. For the most up-to-date information and to view the AIA Vitality Terms and Conditions see aiavitality.com.au.
