Help & support
Conditional pre-approval provides an estimate of how much you could borrow based on the information you provide to us. Applying for conditional pre-approval is important as it will help you understand what you could afford and give you the confidence to make an offer when the right property comes along.
Conditional pre-approval is valid for: 90 days.
Start your home buying journey, right in the Commbank app – visit Home Hub for more information.
You can apply anytime online, over the phone or in person with help from one of our Home Lending Specialists. They’ll let you know exactly which documents you’ll need for your application.
Estimated time to complete home loan application: 10 minutes – 48 hours
You can use the Contract of Sale to negotiate your offer on a property. Once accepted, both you and the vendor (seller) sign this contract, which confirms selling price, settlement terms and any other conditions for the sale.
Once your loan application and documents are submitted, we’ll review them and complete any necessary checks we need to do at our end (e.g. property valuation, credit checks, building documents) before we provide formal approval and your loan offer documents.
Estimated time for home loan approval (once documents submitted): 1-5 business days
Settlement is when the purchase of the property is completed and it officially becomes yours. We will arrange a settlement date, time and location with your solicitor or conveyancer and notify you by SMS as soon as settlement is completed.
Estimated time from application to settlement: 4-6 weeks
Each home buying journey is different. Your Home Lending Specialist is there to guide you through these steps and help with anything specific to your situation.
Get help from Ceba in the CommBank app or connect with a specialist who can message you back. You’ll need CommBank app notifications turned on so you know when you’ve received a reply.
Book instantly to speak to a Home Loan Specialist at a time that suits you.
Redraw, change your repayments or loan type to better meet your needs and more.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Get instant help from our virtual assistant or chat to a specialist.
This advice has been prepared without taking your individual objectives, financial situation or needs into account. Before acting on this advice, you should consider whether it is appropriate to your circumstances. Applications for finance are subject to approval. Full terms and conditions will be included in the Bank’s loan offer. Home Insurance is provided and issued by Hollard Insurance Partners Limited ABN 96 067 524 216, AFSL 235030 (Hollard) and distributed by the Commonwealth Bank of Australia ABN 48 123 123 124, AFSL 234945 (CBA). Hollard is not part of the CBA Group. CBA and its related entities do not sell, issue or guarantee the obligations or performance of Hollard or the products Hollard offers and this insurance product does not represent a deposit with or liability of either CBA or any of its related bodies corporate. If you purchase a Home Insurance policy, CBA is paid a commission which is a percentage of your premium.
For products issued by Hollard, information about the target market can be found within the product’s Target Market Determination available here.
A Product Disclosure Statement (PDS) is available at all Commonwealth Bank branches, by downloading them from commbank.com.au or by calling 13 2423 and should be considered before making any decisions about this product. You should also read the Premium, Excess and Discount Guide (PEDG), Key Facts Sheers (KFS) and Financial Services Guide (FSG) by clicking on the links, or by calling 13 2423 for a paper copy.
Our staff may receive payments for business they refer to other persons in the Bank who specialise in certain products and/ or services and may be eligible for prizes including overseas travel and gift vouchers. Our staff may also receive benefits such as tickets to sporting and cultural events, corporate promotional merchandise or other similar benefits from product providers whose products they may sell or for business they may refer to product providers. We may receive commission for the sale of Home Insurance provided by Hollard. The commission amount ranges from 0% to 15% of the premium paid (excluding government charges). . Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945. Registered office: Ground Floor, Tower 1, 201 Sussex Street, Sydney, NSW 2000.
