Help & support
Simply swipe up from the home screen, verify using your iris, fingerprint or 4-digit pin and hold your phone near the contactless terminal. You can use Samsung Pay anywhere contactless payments are available, such as cafes, supermarkets or petrol stations.
It only takes a few minutes to set up and all you need is your compatible Samsung device and an eligible CommBank debit or credit card.
New to CommBank? Open an Everyday Smart Access account and/or apply for a CommBank credit card.
Choose between Mastercard/Visa and eftpos payment options on your debit card.
Mastercard/Visa
Pay using your debit account through the Mastercard/Visa network in Australia and overseas. Payments will show up as pending in your account until fully processed.
eftpos
Select ’eftpos’ to pay using your debit account through the eftpos network. Get cash out when you tap with no pending transactions. Only available in Australia.
Authorise payments using your fingerprint, iris1 or with your PIN.
Which devices are eligible for Samsung Pay?
Samsung Pay is compatible with all Galaxy S6, Galaxy S7, Galaxy S8 and Galaxy S9 models as well as Gear S2 and S3 smart watches. See the full list of devices.
Which cards are eligible?
You can add your CommBank Debit Mastercard, CommBank World Debit Mastercard™, personal and business credit cards, corporate credit and charge cards and Visa Business Debit card. If you are an additional cardholder, you may add your eligible Commonwealth Bank credit card to Samsung Pay provided it is Mastercard branded. Visa credit cards issued to additional cardholders may be eligible for Samsung Pay, however, a transaction limit of $100 will apply.
What happens if my Samsung device is lost or stolen?
If your device is lost or stolen, you can use Samsung’s Find My Mobile service to remotely lock or wipe your device. This will lock or wipe Samsung Pay as well as your registered cards2. Alternatively, contact us on 13 2221 and we will delete your cards in the Samsung Pay app.
How do I add eftpos to Samsung Pay?
If you've added your CommBank debit card to Samsung Pay and don’t have the eftpos payment option, remove and re-add it to start using the eftpos network. You can then get cash out with no pending transactions when you pay by choosing eftpos.
If you're using Samsung Pay for the first time, or adding a new debit card, the eftpos network will automatically be added to your CommBank debit card.
Can I get cash out using Samsung Pay?
Yes, you can get cash out using Samsung Pay. Simply select the ‘eftpos’ payment option before using your CommBank debit card to make a payment with Samsung Pay. This will update your default payment option for next time you make a purchase.
When making payments using Samsung Pay, your CommBank card number is not stored on your device or shared with merchants. Merchants will only see your Virtual Account Number, which is an alternative to your card number. It’s a way of protecting your card details so they aren’t exposed to anyone other than you.
If you suspect a fraudulent transaction has occurred on your account, please contact us on 13 2221 immediately. When it comes to payment security, CommBank is a leader in fraud protection. So if we identify any unusual activity, you’ll be alerted immediately. And, if the unlikely happens and an unauthorised transaction occurs on your card, we’ll reimburse you 100%.3
1 Iris authentication is available on the Samsung Galaxy S9, S9+, Note8, S8, and S8+.
2 Find My Mobile functions available remotely via the website https://findmymobile.samsung.com. Device must be switched on, connected to internet, logged into your Samsung account and remote access enabled. Data charges may apply. Click here for more information.
3 Provided you comply with the terms and conditions of your account and protect your cards, devices, client numbers, PINs, passwords and any other access methods, and immediately notify us of their loss, theft or misuse or any suspicious activity on your account. Tell me more
Samsung Pay is free to download however your mobile network provider charges you for accessing data on your phone. Samsung Pay is available on Samsung Galaxy Note5, Galaxy A5, Galaxy A7, Galaxy A8, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy S7, Galaxy S7 edge, Galaxy S8 and S8+, Galaxy S9 and S9+, Galaxy Note8, Galaxy Note9, Galaxy Watch, Gear Sport, Gear S2 and Gear S3. Full terms and conditions available on the Samsung Pay app.
The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. Find out about the minimum operating system requirements on the CommBank app page. NetBank access with NetCode SMS is required. Full terms and conditions available on the CommBank app.
Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Samsung, Samsung Pay, the Samsung Logo are trademarks of Samsung Inc. Google Play and the Google Play logo are trademarks of Google Inc.
The target market for this product will be found within the product’s Target Market Determination, available here.
The advice on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please consider the terms and conditions for our Smart Access account available here or from any branch of the Commonwealth Bank. Please view our Financial Services Guide. Credit Card applications are subject to credit approval. Full terms and conditions will be included in our loan offer. Fees and charges apply. Commonwealth Bank of Australia ABN 48 123 123 124. Australian credit licence 234945.
