Help & support
ConnectID is a new service that lets you use the CommBank app to prove your identity online to merchants and other businesses, while keeping your personal data safe.
Once you’ve given consent, ConnectID allows you to share your verified identity data with approved merchants securely within the CommBank app. It’s a quick and easy process that gives you greater control of your data and privacy - you only share the personal information you need to.
When you sign up for a new service online with an approved merchant, you may be able to share your identity data using ConnectID. It’s safe, secure and easier than manually entering your details or downloading a new app.
1. An approved merchant asks you to verify with ConnectID
2. Choose CommBank from the list of verified providers
3. You’ll be taken to the CommBank app to review the details you’d like to share
4. Authenticate with your PIN or Face ID
5. Consent to share your details by tapping Continue (we’ll never share your data without your express consent)
6. You’ll be redirected back to the merchant to complete the transaction
ConnectID® is an initiative of Australian Payments Plus (AP+). AP+ brings together eftpos, BPAY and NPP Australia. Commonwealth Bank is participating in the ConnectID network as an Identity Service Provider alongside other Australian institutions to deliver safer options for customers to prove their identities while interacting with businesses online.
To use ConnectID®, you must be at least 18 years old and have completed an identity check with us within the past five years.
If the last time you completed an identity verification with CommBank was over five years ago, you will need to complete a new identity verification with CommBank to use the ConnectID service. You can complete it at your nearest branch.
If you’re new to CommBank and haven’t completed your identity verification, you can complete it at your nearest branch.
By sharing your verified CommBank identity data with other businesses, you can:
We’ll never share your data without your express consent.
Only approved businesses can use ConnectID and request your data. Every business using the service must undergo due diligence checks, conducted by ConnectID, to demonstrate that their customer data handling meets bank-grade security standards.
What’s more, approved businesses can only request data that is specific to the purpose you’ve consented to.
If you get a notification that you’ve set up a new data share using ConnectID and you don’t recognise it, contact us.
We offer a range of support measures and tips for customers wanting to report suspected identity fraud – view our identity fraud page for more information.
Using the ConnectID service with the CommBank app means your data and security are still managed by us. Your details will only be shared with approved businesses who meet high-grade security standards.
®ConnectID is a registered trademark of ConnectID Pty Ltd ABN 80 648 970 101
To use the ConnectID service, you need to have the CommBank app installed on your phone. When a merchant requests your data, they’ll be redirected to the CommBank app to request the data that CommBank has already verified.
We’ll never send you an SMS or email with a link that you need to tap or click for a ConnectID transaction.
You’ll also never be asked to share your banking passwords to use the ConnectID service.
Commonwealth Bank’s ConnectID service has undergone the following Privacy Impact Assessments:
