QuickCash Service

QuickCash envelopes are sealed, tamper-proof bags that can be used by eligible and approved CommBank business customers to deposit cash and cheques, through the designated Quick Deposit chute at select branches during operating hours.

They can facilitate secure cash handling practices due to the tamper-proof nature of the envelope.

To use the QuickCash Service, you must be a CommBank business customer and hold an active account from the list below and meet eligibility criteria (or otherwise be approved to use the QuickCash service):

• Business Transaction Account
• Society Cheque Account
• Statutory Trust Account
• Standard Business Cheque Account
• Stream Working Capital Transaction Account.

We remain committed to supporting your banking needs. There are a range of other CommBank services for depositing cash and cheques that may be available to you as part of your existing products and services.

These include:

• Over the counter deposits at a CommBank branch, Australia Post office or private agency (including EFTPOS/Bank@Post)
• ATM Deposits using QR Cardless¹ – CommBank customers and their depositors can now use the CommBank app to make fast and safe deposits at CBA ATMs.

Please refer to Business Transaction & Savings Accounts Terms and Conditions for more information regarding these products and services, including any fees, charges, terms and conditions and eligibility criteria.

For eligible business customers, QuickCash envelopes can be ordered by messaging us on the CommBank app or by contacting your Relationship Manager. You must be an account holder or authorised signatory to place an order.

Please note they will only be delivered to your business address and not a PO Box or CommBank Branch. You can locate your nominated business address by logging on to CommBiz or NetBank.

For the Bank to process the QuickCash envelopes seamlessly, you must ensure that the envelope includes the following:

• Ensure the contents are sealed;
• Each envelope must only contain one deposit slip and total aggregated sum. Where an envelope contains multiple deposit slips, fees will apply to each deposit slip.
• Deposit details are either written on the envelope itself or on a deposit slip and must include:
  • Date of deposit;
  • Deposit account details including name, BSB and account number;
  • Total (containing amount of deposit and correct amount of denominations);
  • Reference number also known as an agent number (if required);
  • Contact number.
• You must not place anything else in the envelope other than Australian notes and coins and cheques payable in Australian currency. If you deposit a cheque which is payable to someone else, or it appears to be payable to someone else, or it appears to the Bank to belong to someone else (a third-party cheque), the Bank may, at our discretion refuse to accept that cheque for deposit.
• The envelope must not weigh more than 6kg and must not have evidence of being tampered with.

Customers are responsible for all their QuickCash service deposits. We suggest only the following individuals have access to deposit to your account:

1. The account holder;
2. An authorised signatory to the account funds are being deposited to;
3. A licensed cash courier service; or
4. Employees authorised by the organisation to deposit.