Help & support
Get help in the moment – message us while you're banking on CommBiz or the CommBank app.
No need to wait on the phone.
Our chat sessions with you are secure and encrypted to protect your information.
Need help with common tasks, like how to add accounts or make payments? Browse our user guides and FAQs.
When you need help with:
If it’s a more complex issue, we'll need to view your profile. Message us securely in the CommBank app, or while you're logged on to CommBiz.
When you need help with:
Remember, we’ll never ask you to download, screen share, or share sensitive banking information like tokens or passwords.
Learn how to complete common tasks with our user guides and FAQs.
Our messaging team operates Monday to Friday 8am – 6pm (Syd/Melb time). If your query is urgent and outside of these hours, call us on 13 2339.
We'll never ask you for your passwords, eTokens or Token codes, or for remote access to your computer. We may ask for partial information to help better understand your query. Learn how to protect yourself from fraud and scams.
