How to use offline vouchers for payments & refunds

1. Ask the customer for their credit or debit card and check it hasn’t expired
2. Remove and discard the top cover sheet of the offline voucher
3. Write the following details in the blank space on the left-hand side of the voucher:
   
   • Merchant number
   • Terminal number
   • Trading name, suburb
   • Customer card number
   • Expiry date
   • Cardholder's name
4. Complete the rest of the voucher by providing:
   
   • Authorisation number (if amount is above floor limit)
   • Date
   • Description
   • Cost
   • Total
   • Tick the box for sales or refund
   • Tick the box for Visa, Mastercard, Savings or Cheque
5. Give the completed voucher to the customer to sign and check the signatures match
6. Give the customer a copy of the voucher as their receipt. You’ll need to retain the merchant copy of the voucher for your records for a minimum of 6 months

If the purchase amount is over your floor limit, call us for the authorisation number and write it on the voucher.

• For debit cards: 1800 813 700 
• For credit cards: 13 26 36

If you’re not sure what your floor limit is, contact the Merchant Helpdesk on 1800 230 177.

You’ll need to prepare the merchant summary and send all offline vouchers to us within 3 business days of the transaction date.

1. Remove and discard the top cover sheet of the merchant summary voucher
2. Write your merchant number in the blank space on the left-hand side of the voucher
3. Complete the rest of the voucher, making sure you list vouchers to the total value and deduct any offline credit/refund amounts from the sales total
4. Sign the voucher