Help & support
Want faster payments from your customers? With PayID, money clears near real-time,1 straight into your business account.
PayID allows you to use business information (ABN or ACN) to receive fast payments to your nominated CommBank business account. You can give your PayID to your customers to receive quick and easy payments in near real-time 24/7.
PayID is a simple, fast and secure way for your customers to pay you.
Simply provide your PayID for payment, instead of a BSB and account number.
Receiving your money in near real-time¹ helps you know exactly where your business stands financially.
Don't wait hours or days for payments from another bank to clear, receive money in near real-time¹. PayID is ready to use 24/7, including weekends and public holidays.
Get detailed payment descriptions of up to 280 characters.
To register your ABN or ACN as a PayID for your business, you need to be the owner of the business, with the authority to operate on an eligible business account. Sole traders with an eligible business account can also register their mobile or email address in the CommBank app or NetBank.
To register with an ABN or ACN as a PayID, you must be a business customer with an email address and ABN and/or ACN recorded with CommBank as well as a PayID eligible account.
Complete the PayID Registration form or register over the phone by calling us on 13 1998, any time.
Simply provide customers with your PayID. If they're with a participating bank, they can log on to their mobile or internet banking and make a PayID payment. Their bank will securely transfer the money into your account, usually in less than a minute.
Once you've set up your PayID, let your customers know it's available by adding a PayID logo to your website or invoices.
We’ll protect you from losses due to unauthorised transactions on personal and business accounts when you take the necessary steps to stay safe online.
To close, transfer, lock/unlock or change the linked account or the name of your PayID:
A single PayID, such as your mobile number, can only be registered to one account. An alternative PayID, such as an email address or ABN, can be registered to another account.
A PayID can only be used to pay money into your account - never to take money out. Your actual account details are never visible during the payment process.
Yes. To send payments to someone else, they just need to provide you with their PayID. Learn more about sending money through PayID.
PayID is an initiative of the New Payments Platform (NPP) fast payments infrastructure built by participating Australian banks and the Reserve Bank of Australia. It was developed to improve the speed and convenience of making and receiving payments between Australian banks who are part of the program.
This advice has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on this advice, consider its appropriateness to your circumstances. You can view the Terms and Conditions for CommBank PayID, our Financial Services Guide (PDF) and the Electronic Banking Terms and Conditions (PDF) and should consider them before making any decision about these products and services. Bank fees and charges may apply.
1 For security reasons, a hold may apply on first time payments. The delay allows fraud security checks to take place and gives you time to alert us to unauthorised or suspicious activity on your account. Subsequent payments should be received in under a minute.
2 To prevent fraud we can only allow you to register the primary mobile number already linked to your CommBank customer profile. If you'd like to use a different mobile number or need to update your details please call 13 2221.
3 The CommBank app is free to download, however your mobile network provider charges you for accessing data on your phone. Terms and conditions are available on the app. NetBank access with NetCode SMS is required. Find out about the minimum operating system requirements on the CommBank app page.
PayID® is a registered trademark of NPP Australia Limited.
The target market for the eligible business accounts will be found within the product’s Target Market Determination, available here.
See the full terms & conditions for CommBank PayID.
