Help & support
From the Global Trade homepage, select Trade, then under Free Format Messaging, select Inbound Outbound.
From here, select from six options:
Note: If using the Lookup Tool icon to populate LC / Bill Reference Number, then the Currency/Amount will be pre-populated
− Select Submit to finalise the new Free Format Message. Note: When selecting Submit while creating a new Free Format Message, an Error pop-up appears on the screen if any fields were entered incorrectly or if the mandatory fields were left blank
− Select Save for an incomplete Free Format Message to be saved, allowing to return to the application later and finish entering the required details to be submitted.
− Select Clear to remove all the context entered and start with a blank Free Format Message requiring new details to be entered.
− Select Modify/Repair if there are any errors to be resolved.
− Respond Later – Can't be selected when user is in Response Tab
− Submit – Saves the transaction
− Delete – Deletes the transaction
− View Errors – View errors on this Collections.
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