Skip to main content Skip to log on Skip to search Accessibility at CommBank

What you'll need

Token options

  • eToken

    • Accessed in the CommBiz Mobile app
    • Generates a one-time password in the app

    Note: You can have either an eToken or a physical token per user ID (not both).

  • Physical token

    • A physical device we send you
    • Generates a one-time password on the device screen

    Physical token user guide

Important

  • Check your mobile device date and time is set automatically. On iOS and Android devices, navigate to Settings, then locate Date and time. Set the toggle to Automatic.

Activate eToken

  • I don't have the CommBiz Mobile app

    1. Download CommBiz Mobile from the App Store (iOS) or Play Store (Android)
    2. Open the app and follow the prompts to register
    3. Activate eToken

  • I have the CommBiz Mobile app

    1. Open the app and select Activate eToken from the menu
    2. Select Activate CommBiz eToken, then set a four-digit PIN

Got a physical token?

Here's how to activate and use it

View user guide

Generate an eToken password

    1. Open the CommBiz app. Select Generate Token Password

      Note: You don’t need to log on to the app or be connected to a network to generate an eToken
    2. Enter your four-digit PIN
    3. eToken will generate a temporary password that expires after 32 seconds. If it expires, select Generate another Token password

Reset your eToken PIN

  • Reset your eToken PIN

    • Log on to the CommBiz app
    • Go to the menu and select Change eToken PIN, then set a new PIN
    • Enter your CommBiz log on password to submit the new PIN

  • Reset a locked or forgotten PIN

    • To reset your eToken PIN, go to the menu, then select Change eToken PIN
    • Select Forgot PIN and follow the prompts

Good to know

Once you've activated eToken, your physical token – if you have one – can no longer be used.

Authorise a transaction using eToken

  • In the CommBiz Mobile app

    1. Log on to the CommBiz Mobile app
    2. Go to the menu and select Authorisations
    3. Select the transaction, then Authorise Now
    4. Enter your log on ID and password, then Authorise Payment
    5. Enter your eToken PIN

  • On a desktop

    1. Log on to CommBiz
    2. On the homepage, go to Pending authorisations
    3. Select the transaction you'd like to authorise, then select Authorise 
    4. Enter your log on ID, password and eToken password
    5. Select Authorise

Troubleshooting

Check if your mobile device is set to Coordinated Universal Time (UTC). If it is, the eToken password won’t work. 

  1. Go to Settings, then Date and time 
  2. Set the toggle to Automatic
  3. Call 13 2339 to unlink the app from your user profile

Once this is done, you'll be able to reinstall the app and activate eToken.

Call the CommBiz helpdesk on 13 2339 to unlink the CommBiz app from your user profile. Then you'll be able to install the CommBiz app and activate eToken on your new device.

  1. Log on to the CommBiz app
  2. Select Activate eToken from the menu
  3. Select Activate CommBiz eToken
  4. Set a four-digit PIN

Log on to CommBiz. On the homepage, beside your CommBiz service name and user ID, you'll see either:

  • eToken: Set up
  • eToken: Not set up

You can only have an eToken and physical token at the same time if they're for different CommBiz services. You can't have both for the same service.

If you’re switching to eToken, activating it on the CommBiz app will deactivate your physical token.

Yes, once the service has been enabled for eToken, each user can choose an eToken or physical token.

Yes, you can have eToken registered to one mobile device per CommBiz service.

No. While you can have up to four devices linked to one user profile, only one of those devices can be activated for eToken.

To deactivate eToken, simply uninstall the CommBiz app from your device. 

If you still want to use the CommBiz app without eToken:

  1. Uninstall the CommBiz app from your device
  2. Call 13 2339 to unlink your device from your user profile
  3. Reinstall the app and follow the prompts to register it. Ignore Step 4, asking you to activate eToken

If you'd like to deactivate eToken for all users on your service, ask your Administrator to call 13 2339.

We're here to help