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What you'll need

  • A submitted CommBiz User Identification online request
  • Printed CommBiz User Identification form
  • Printed CommBank Certified Copies of Identification form, if you need one

Why do I need these forms?

  • Users must be identified before they can access certain CommBiz features.

    There are two forms that help us confirm your identity and meet our regulatory obligations. You'll need to submit one or both:

    • CommBiz User Identification Form - everyone must complete this form
    • CommBank Certified Copies of Identification Form - non-CommBank customers must also complete this form

How to complete the CommBiz User Identification form

  • The form will be pre-filled. By signing it, you’re confirming the following information is correct:

    • Full name as it appears on your ID documents (including middle names)
    • Date of birth (DD/MM/YYYY)
    • Full residential address (not PO Box)
    • Telephone or mobile number
    • Reference account (CommBank customers can included their BSB and account number, otherwise leave this section blank)
    • Email address

  • If any details are incorrect, contact your Administrator. They’ll need to:

    1. Cancel the current request
    2. Update the details on your user profile
    3. Submit a new CommBiz User Identification request

How to complete the Certified Copies of Identification form

You’ll need to provide the following information:

  • Title
  • Full name (including middle names)
  • Date of Birth (DD/MM/YYYY)
  • Residential address
  • Postal address
  • Phone number (daytime and evening phone, fax and mobile number)
  • Email address 
  • Employer's name
  • Occupation
  • Employment category
  • Employment frequency (full time/part time/contractor/casual)
  • Tax residency

This section advises that we'll check your identification documents using the Australian Government’s Document Verification Service. This helps us confirm that the information on your documents matches the records held by the organisations that issues them.

Sign this section to declare: 

  1. The information provided is true and correct
  2. If acting as an authority on behalf of another person, that you have the consent of the individual to provide their details in this application to verify documents via the third-party document issuer or record holder and potentially tax authorities
  3. Should details as shown on this form change, you'll let us know 
  4. Consent to verifying your information with the document issuer or record holder via a third-party provider
  5. You understand consent is valid for 21 business days or however long the verification process takes

The Prescribed person (listed in Section 6 of the form) will need to provide the following:

  • Full name
  • Phone number
  • Prescribed person's category (refer to Section G)
  • Business name
  • Business or workplace address
  • Signature
  • Date documents are certified (DD/MM/YYYY)
  • Prescribed person's authenticating stamp

The Prescribed person will need to examine the original identification documents (listed in Section G of the form). For each copy they'll need to:

  • Write "I certify this to be a true and correct copy of the original document"
  • Print their full name
  • Print the date
  • Sign it

We'll complete this section.

This details which identification documents comply with the identification requirements.

This details who is considered a Prescribed person in Australia and overseas.

How to sign forms

  • We're unable to accept DocuSign, digital, electronic or cropped signatures so you'll need to sign in full with a pen. Your signature must match your identification documents (e.g. driver licence). 

Where to send forms

After you’ve printed and signed the CommBiz Maintenance Request or CommBiz registration form, you can scan and email the forms to bankfeed@cba.com.au or post to:

CommBiz
Reply Paid 332
Silverwater
NSW 2128

If you’re overseas, you can still email us. However, if you're also required to submit an identification form, you'll need to send the original signed forms to:

CommBiz
PO Box 332
Silverwater
NSW 2128
Australia

To check the status of a Maintenance Request, your Administrator can log on to CommBiz, select Admin, then Maintenance Requests.

Once we've received your forms, we'll be in touch in 5 business days.

We're here to help

Important information

  • This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 2221 or view our terms and conditions.